Digital Commerce Manager for Luxury Hotels
5 days ago
The Digital Commerce Manager will be responsible for driving digital success across our hotels in the US, LATAM, & Caribbean. Reporting to the global eCommerce Director, they will be actively involved in conducting hotel audits and working towards maximizing direct and indirect online performance.
Key Responsibilities- Hotel Digital Leadership: Act as Hotel digital and eCommerce leader and subject-matter expert, providing strategic and tactical recommendations to drive properties performance across channels.
- Team Guidance: Build strong and close rapport with hotels digital teams, providing guidance, overseeing their e-commerce and digital strategy and aligning it with the overall departmental objectives.
- Digital Marketing Execution: Support hotels in strategic planning and execution of digital marketing activities through global partners, vendors and agencies including but not limited to SEM, email marketing, social media, display and programmatic, metasearch, OTA ads.
- Learning and Development: Design and develop learning material for hotels including user-guides, handbooks, webinars.
- Experience: A minimum of 5 years of experience in eCommerce and Digital Marketing in Hospitality, Tourism or Retail.
- Education: A degree in Hospitality Management or Marketing and Communications.
- Digital Performance Expertise: Ability to build and lead a team of in-hotel digital experts.
- Strong Analytical Expertise: Data oriented with focus on Tableau, GA4, OTA extranet, media agency reports.
- Understanding of Distribution: Knowledgeable in luxury trends and expectations.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
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