Bell Services Supervisor

1 week ago


Australia Accor Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Bell Services Supervisor to join our team at Accor Hotels. As a key member of our Guest Services team, you will be responsible for ensuring the smooth and efficient operation of Bell Services, Door and Valet Services.

Key Responsibilities
  • Guest Service Excellence: Provide exceptional service to our guests, ensuring a warm and welcoming experience from arrival to departure.
  • Team Leadership: Supervise and train a team of Bell Services colleagues to ensure they meet the highest standards of service and quality.
  • Operational Efficiency: Monitor and manage the day-to-day operations of Bell Services, Door and Valet Services to ensure seamless execution and maximum efficiency.
  • Quality Assurance: Conduct regular quality checks to ensure that all services meet the highest standards of quality and excellence.
  • Communication: Maintain open and effective communication with colleagues, management, and guests to ensure seamless service delivery.
Requirements
  • Experience: Minimum of 2 years' experience in Valet/Bell operations, with supervisory experience preferred.
  • Skills: Excellent communication and customer service skills, with the ability to work independently and prioritize responsibilities.
  • Education: High school diploma or equivalent required.
  • Certifications: Valid driving license and proficiency in Windows XP and MS Office required.
What We Offer
  • Competitive Salary: $23.23/hour + tips.
  • Benefits: Medical, dental, vision insurance available for all full-time colleagues and their families, plus 401K retirement plans with a 4% match.
  • Opportunities for Growth: Career development opportunities through our Academies and the ability to grow within your property and across the world.
Physical Aspects of the Job
  • Standing and Walking: Must be able to stand on feet throughout the shift, with intermittent periods of walking.
  • Lifting and Carrying: Must be able to frequently lift and carry up to 25 lbs at shoulder height.
  • Pushing and Pulling: Must be able to occasionally push/pull up to 75 lbs.

Accommodation: We are an inclusive company and are committed to providing a work environment that is accessible and inclusive for all colleagues.

Equal Opportunities Employer: We are an equal opportunity employer and welcome applications from diverse candidates.



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