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Learning and Development Manager

2 months ago

Australia Accor Hotels Full time

About the Role

We are seeking a highly skilled Learning and Development Manager to join our team at Accor Hotels. As a key member of our organization, you will be responsible for designing and implementing training programs that enhance the skills and knowledge of our employees.

Key Responsibilities

  • Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
  • Collaborate with the Talent and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel's strategic goals.
  • Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
  • Ensure mandatory corporate training for the properties is assigned, conducted, and completed.
  • Maintain 100% compliance with the employee onboarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.
  • Coordinate and deliver training programs from internal and external providers.
  • Champion the use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
  • Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
  • Manage the Accor INES Learning Portal, ensuring colleague completion of required training.
  • Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.
  • Measure and assess feedback on learning experiences and their impact on sustainable change.
  • Ensure all employees are proficient in using INES.
  • Create and present quarterly reports using INES.
  • Forge relationships with industry associations and external training providers.
  • Ensure compliance with local statutory learning and development requirements (NITA).
  • Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.
  • Support and develop departmental trainers as needed.
  • Design and implement effective processes and tools for learning evaluation and reporting.
  • Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
  • Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.
  • Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.
  • Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery.
  • Ensure effective engagement with educational institutions for internship programs.
  • Partner with departments to identify and address internship needs.
  • Utilize multiple digital communication channels proactively and creatively to enhance employee communication.
  • Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
  • Prepare presentation decks for town halls and employee notice boards.

Requirements

  • Degree or Diploma in Human Resources Management required.
  • Proven experience in training and facilitation, development of training material, and experience in digital learning.
  • Relevant experience in the hospitality industry.
  • Demonstrated ability to use digital communication tools and learning methodologies effectively.
  • Proactive, accountable, and self-motivated with a strong drive for employee engagement.