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Learning & Development Director - Luxury Hospitality

2 months ago

Australia Accor Hotels Full time

About the Role

We are seeking an experienced Learning & Development Director to lead and champion the Orient Express teams in Operations (Hotels, Trains, Ship). Reporting directly to the T&C Director, you will play a pivotal role in shaping and developing all aspects of Learning & Development strategy.

Main Responsibilities

  • Content Creation: Develop L&D programs and create learning materials for all properties, fostering a culture of continuous learning through implementation of coaching sessions and mentorship programs using new training methods (E-learning, courses, gamification programming...).
  • Budget Management: Contribute to the preparation of the Learning & Development/training budget and monitor the financial performance of all properties.
  • Alignment & Measurement: Ensure compliance with Orient Express & Accor Talent & Culture guidelines, align the learning culture to Orient Express standards, and collaborate with departments to localize content and materials for training programs.
  • People Management: Identify training needs through ongoing assessments, feedback mechanisms, performance evaluations, and guest feedback, and drive Talent Management activities.

Requirements

  • Ability to facilitate training for different leadership levels in Italian and English.
  • Ability to build and implement strategies as well as to manage projects in a complex environment.
  • Demonstrated expertise in developing and implementing L&D strategies, policies, and programs.
  • Strong understanding of hospitality/railway/maritime operations and needs.
  • Human-oriented.
  • Strategic thinking.
  • Excellent interpersonal skills.
  • Good written communication skills.
  • Proactive and decisive.
  • Strong ability to work independently.
  • Effective leader with ability to inspire and communicate at all levels.
  • Organizational & planning skills.
  • Fluent in English and Italian.
  • Proficiency in Learning Management Systems (LMS).

Experience

  • Human Resources, Education, Business Administration degree / Learning, Development, Training qualifications.
  • Previous experience in hotel industry in a luxury environment.
  • Knowledge of railway and maritime industries.
  • Minimum of 8 years of progressive HR/Training experience with at least 5 years in a leadership role in a growing environment.
  • Strong experience working in international environments, preferably in the hospitality industry/luxury industry.
  • In-depth understanding of traditional and modern training methods (including content creation, workshops, simulations, e-learning, and coaching). Experience with Articulate 360 is a plus.
  • Experience organizing training activities in a corporate environment, ideally within industries such as retail, automotive services, hospitality, and/or food & beverage.