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Luxury Hotel Rooms Division Manager
2 months ago
About Milton Park Country House Hotel and Spa
Milton Park Country House Hotel and Spa is a luxury hotel and spa located in a secluded hilltop woodland. This 44-room hotel features an adjoining luxury wellness spa, 2 restaurants, and an events and conference pavilion set within its sprawling 32 acres of lawns and gardens.
As a leading hospitality company, Salter Brothers Hospitality operates 16 retreat hotels and estates, over 20 restaurants and bars, 8 Spa Anise spas, and other wellness facilities, as well as Spicers Scenic Rim Trail, one of the largest ecotourism ventures in Queensland.
The Role and Key Responsibilities
- Oversee daily operations of the Rooms Division, including Front Office and Housekeeping, to ensure the highest standards of guest satisfaction and service quality.
- Lead, mentor, and motivate a team of front-line staff to deliver exceptional guest experiences and drive revenue growth.
- Develop and implement strategies to maximise room revenue and occupancy, while maintaining and enforcing hotel policies, procedures, and standards.
- Collaborate with other departments to enhance overall guest experience and address any issues promptly.
- Maximise sales by encouraging and recommending additional facilities and services at the property.
Essential Criteria
- Proven experience as a Rooms Division Manager or similar role in a luxury hotel setting (at least 2-3 years).
- Strong leadership and team management skills with a focus on guest satisfaction, going above and beyond to create memorable experiences.
- The ability to drive and manage staff performance across multiple departments.
- Must possess outstanding guest services skills, professional presentation, and sophisticated communication skills.
- Proficiency in property management systems (PMS) and other relevant software.
- Strong organisational skills and attention to detail.
- Ability to handle high-pressure situations with professionalism and poise.
- Willingness to work weekends and evenings as required.
