National Customer Service Liaison
1 month ago
We are seeking a skilled and organized individual to join our Residential Sales team as a Customer Service Coordinator. Based in our Canning Vale office, you will serve as the primary point of contact for clients with queries about products, orders & deliveries, and provide support for internal sales representatives.
About the Role:- Liaise directly with builders over phone & email
- Support the sales force with general administrative duties to help reach team objectives
- Maintain accurate client and job records
- Data entry and database maintenance
- Relationship management with both customers and suppliers
- Maintain internal team relationships
- Order management – maintaining accurate delivery dates and stock allocations
- Liaise with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
- Problem-solving any on-site issues that may arise and achieving timely resolutions
- Be a customer service superstar
- Have high-level organizational skills and the ability to manage multiple projects at once
- Be proactive, enthusiastic, and able to work in a dynamic, collaborative team environment
- Be confident, professional, and have excellent interpersonal skills
- Have exceptional verbal and written communication skills
- Have strong problem-solving skills and a high level of initiative
- Be highly competent in Excel and other Microsoft suite products
- Previous experience in the building industry/building products is highly sought after but not essential
- Attractive remuneration package (estimated salary $60,000 - $80,000 per annum)
- Employee assistance program (EAP)
- Training and development opportunities
- Exclusive employee discounts
- Fun and collaborative work environment
Beaumont Tiles is Australia's largest tiles and bathroom ware retailer with over 110 outlets nationwide. As an innovative market leader, we travel the globe to bring back the best in tiles, stone, and bathroom ware. Our company-owned and franchised stores service trade, home builders, renovators, and the commercial sector.
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