Customer Service Representative for Workforce Development
4 days ago
Mas National is a leading provider of workforce solutions, dedicated to empowering businesses and individuals across Australia. Our mission is to equip the country's diverse workforce with the skills they need to grow.
Job Description
We are seeking an experienced Customer Service Representative to join our team in South East Melbourne and Peninsula. The ideal candidate will have exceptional customer service skills, strong communication abilities, and a passion for making a difference in the community.
Responsibilities:
• Respond to and resolve customer service calls, emails, and messages in a timely manner
• Develop and implement new processes and systems related to customer service and sales
• Manage appointment enquiries for field staff and participants
• Provide information and advice on employment services to job seekers, employers, and stakeholders
• Discuss and resolve compliance issues with participants
• Perform administrative tasks to assist in overall operations
Requirements:
• Qualification in business/customer service or similar
• Previous experience in Employment Services, Jobactive/Workforce Australia, Community Services, Sales, or Call Centre
• Excellent customer service and interpersonal skills
• Strong communication skills and ability to influence diverse groups
• Passion for helping people and making a community impact
• Highly developed administration and organisational skills
• Exceptional verbal and written communication skills
• Flexibility in managing competing demands in a fast-paced environment
Benefits:
You will receive a competitive salary of $65,000 - $80,000 per annum, depending on your experience, as well as access to professional development opportunities, laptop, and Employee Assistance Program. You will also be part of a vibrant workforce culture that values its people.
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