Customer Service Operations Manager

2 weeks ago


Dandenong, Victoria, Australia William Adams Full time

William Adams, a renowned Caterpillar Dealer with almost 100 years of experience, is committed to delivering exceptional service. In partnership with Caterpillar, we have been serving customers across various industries, including construction, mining, and industry.

We are seeking a highly motivated individual to fill the role of Customer Service Operations Manager at our Dandenong branch. As a key member of our team, you will play a crucial part in ensuring seamless customer experiences.

About the Role

This challenging position reports directly to the Branch Manager and requires strong leadership skills. A mechanical trade background is preferred, as you will be responsible for providing technical support to customers and service technicians.

A typical day in this role may involve:

  • Coordinating work schedules and managing bookings
  • Providing accurate and timely information for component reconditioning and repairs
  • Preparing quotations following inspections
  • Ensuring clear pricing and product details on invoices
  • Liaising effectively with other departments to deliver solutions

About You

To succeed in this role, you will require:

  • Exceptional customer service skills and a mechanical trade background
  • Strong organisational skills and ability to handle multiple tasks
  • Operational experience within the heavy mechanical industry
  • A commitment to safety, health, and environment procedures

Why Choose William Adams?

As a valued member of our team, you can expect:

  • Ongoing career development opportunities
  • A competitive salary package, estimated at AU$80,000 - AU$110,000 per annum, depending on experience
  • Access to our Employee Assistance Program and Wellbeing portal
  • A supportive team environment that values Integrity, Excellence, Teamwork, Commitment, and Sustainability


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