Customer Support Liaison for Home Care

3 weeks ago


Dandenong, Victoria, Australia Baptcare Full time

About Baptcare

We are a faith-based, purpose-driven organisation providing residential and community care for older adults, support to children, families, and people living with a disability. Our mission is to respect all faiths and beliefs while promoting inclusion and diversity.

Baptcare's Vision:

  • To create a world where every person can thrive in a supportive community.

Role Overview:

We're seeking an experienced Customer Support Liaison to join our team in this rewarding role. As the first point of contact for our Home Care Package services, you will be the face of Baptcare, delivering exceptional customer service via telephone.

The successful candidate will have minimum 2 years' experience in a similar phone-based role with high volume incoming calls and problem-solving skills. In addition, they should possess excellent communication and administrative skills, as well as the ability to work collaboratively within a team environment.

Key Responsibilities:

  1. Provide internal and external customer service via telephone to our Home Care Package customers.
  2. Liaise daily with Baptcare customers to provide admin support for their care plans.
  3. Daily administration tasks including updating customer notes, budgets, schedules, and processing invoices.
  4. Month-end reports.

Your Role Benefits:

  • A competitive salary of $60,000 - $80,000 per annum.
  • Hybrid model working arrangement, with monthly in-person meetings in Camberwell.
  • Access to not-for-profit salary packaging benefits.
  • Opportunity to grow your career in a wonderful team that values skill development and collaboration.

What We Offer:

  • A supportive and inclusive work environment.
  • Ongoing training and professional development opportunities.
  • A comprehensive employee benefits package.


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