Customer Service Representative
6 days ago
SIXT Australia, a subsidiary of the NRMA Group, is proud to offer a premium car rental experience in Australia.
Our vision is to become the leading car rental company in Australia by providing exceptional service, competitive rates, and an unparalleled customer experience.
Job DescriptionWe are seeking a highly motivated and customer-focused Contact Centre Administration Agent to join our team based in Dandenong, Victoria.
As a Contact Centre Agent, you will play a pivotal role in delivering a premium customer experience, exceeding expectations every time. Your responsibilities will include:
- Providing exceptional customer service via phone, email, and other communication channels
- Creatng and selling SIXT products and services to meet customer needs
- Handling fines and infringements efficiently, ensuring compliance with regulations
- Assisting customers with inquiries, concerns, and vehicle breakdowns
To be successful in this position, you will need:
- Excellent communication and interpersonal skills
- A positive attitude, a can-do approach, and a flair for sales
- Strong attention to detail and administration skills
- Previous experience in retail or hospitality is preferred but not essential
- Competent computer skills to perform daily tasks
- A current, unrestricted full driving licence and full working rights in Australia
We offer a competitive remuneration package, including a salary range of $50,000 - $65,000 per annum, plus attractive bonus structures and benefits.
You will also enjoy up to 30% off SIXT rentals around the world for you and your family and friends.
In addition, as part of the NRMA Group, you will have access to exclusive employee discounts, savings, and special offers.
Why Join Our Team?SIXT Australia values diversity and inclusivity, and we encourage applications from all diverse backgrounds.
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a chance to make a real difference in the lives of our customers.
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