Customer Success Specialist

4 weeks ago


Melbourne, Victoria, Australia CreditorWatch Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Specialist to join our team at CreditorWatch. As a key member of our Customer Experience Group, you will be responsible for delivering exceptional customer experiences across our product suite.

Your primary focus will be on identifying, supporting, and delivering engaging customer experiences through proactive phone-based account management. You will work closely with our Corporate and Key Account Clients to understand their needs and provide tailored solutions to drive retention and acquisition.

To succeed in this role, you will need to have a minimum of 1-2 years of prior Customer Success experience within a Tech or SaaS business. You will be commercially minded, have strong communication, objection handling, and problem-solving skills, and be able to take a holistic approach with our clients.

We offer a fantastic culture with open communication, rewards, and recognition. Our employees enjoy a range of benefits, including probation celebrations, all-staff birthday and service anniversary celebrations, and access to free legal services.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

Key Responsibilities
  • Proactive, hands-on phone-based account management support; engaging with clients to help them realise value in our products.
  • Deliver on-client retention and adoption targets.
  • Understand the metrics that matter from the business and clients perspectives; solving problems to continuously improve outcomes delivered.
  • Ongoing development and implementation of strategies to improve individual & team performance issues.
  • The capturing and qualifying of leads, both for your own pipeline and to pass on to other sales teams.
  • Account set up and onboarding of new corporate and key account clients.
What We Offer
  • A hybrid working model with the option to work from home or in our Melbourne CBD office.
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • The opportunity to work with a leading Australian data and technology company.


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