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Customer Success Specialist
1 month ago
We are seeking a highly motivated and experienced Customer Success Specialist to join our team at CreditorWatch. As a key member of our Customer Experience Group, you will be responsible for delivering exceptional customer experiences across our product suite.
Your primary focus will be on identifying, supporting, and delivering engaging customer experiences for our corporate and key account clients. This will involve proactive phone-based account management support, client onboarding, and upsell/cross-sell opportunities.
You will work closely with our Customer Service, Data and Insights, Product Implementation, and System owners to ensure you have the tools and resources needed to make a significant impact.
This is a true Customer Success role where you will be the driving force behind CreditorWatch, connecting our clients to the heart of our organization.
Key Responsibilities- Proactive, hands-on phone-based account management support to engage with clients and help them realize value in our products.
- Deliver on client retention and adoption targets.
- Understand the metrics that matter from both business and client perspectives, solving problems to continuously improve outcomes delivered.
- Ongoing development and implementation of strategies to improve individual and team performance issues.
- Capturing and qualifying of leads, both for your own pipeline and to pass on to other sales teams.
- Account setup and onboarding of new corporate and key account clients.
To be successful in this role, you will have a minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business.
You will be commercially minded, with strong communication, objection handling, and problem-solving skills. You will be able to take a holistic approach with our clients, finding gaps and opportunities to provide unique and creative solutions to drive high levels of retention while limiting churn.
You will be tech-savvy and love utilizing tools and systems to help you in your day-to-day work. Bonus points for Salesforce users.
About UsCreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. We empower Australian businesses to trade confidently with their customers.
We are committed to growth, innovation, and excellence through diversity. We offer a fantastic culture with open communication, rewards, and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
