Customer Success Director

3 weeks ago


Melbourne, Victoria, Australia Neota Full time
Customer Success Manager

We are seeking a talented and proactive Customer Success Manager to join our growing team at Neota. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.

Key Responsibilities:

  • Proactive Outreach: Initiate and maintain proactive communication with clients to understand their evolving needs and ensure a positive customer experience.
  • Customer Success Plans: Develop and implement tailored customer success plans, aligning with clients' goals and objectives to drive mutual success.
  • Cross-Selling and Upselling: Identify and capitalize on opportunities for cross-selling and upselling additional products/services to enhance customer value and contribute to revenue growth.
  • Goal Review: Collaborate closely with clients to review and align on goals, conducting regular goal review sessions and making adjustments as needed.
  • Customer Check-Ins: Conduct regular check-ins with customers to gather feedback, assess satisfaction levels, and provide proactive support.
  • Rewal Preparation: Proactively prepare for customer renewals by understanding their needs, addressing concerns, and ensuring a smooth renewal process.
  • Customer Education: Develop and implement educational programs and resources to empower customers, enabling them to maximize the benefits of our products/services.
  • Review Customer Metrics: Analyze customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and overall success.
  • Customer Health Analysis: Assess the health of customer accounts, identifying potential risks, and collaborating with internal teams to address challenges.
  • Customer Advocacy: Act as a strong advocate for customers internally, ensuring their voice is heard and their needs are addressed across the organization.

Benefits:

We value our employees' time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company.

We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.



  • Melbourne, Victoria, Australia Neota Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to join our team at Neota, a leading software company. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesProactively engage with clients to understand their evolving needs and provide...


  • Melbourne, Victoria, Australia Workday, Inc. Full time

    About the RoleThe Senior Director, Engagement Management, is a key member of the delivery leadership team, responsible for leading an organization of Engagement Managers who focus on deploying the portfolio of Workday applications. This individual is accountable for the success of customers within their project portfolio and collaborates with other teams in...


  • Melbourne, Victoria, Australia Workday Australia Pty Ltd Full time

    About the RoleThe Senior Director, Engagement Management is a key member of the delivery leadership team at Workday Australia Pty Ltd. They lead an organization of Engagement Managers who focus on deploying the portfolio of Workday applications, ensuring the success of customers within their project portfolio.This individual collaborates with other teams in...


  • Melbourne, Victoria, Australia commercetools Full time

    Customer Success ManagerWe are seeking a skilled Senior Customer Success Manager to join our team in Australia.About the Role:This is an exciting opportunity to work with our customers, understand their business needs, and help them maximize the value from commercetools. As a Senior Customer Success Manager, you will be the voice of the customer within our...


  • Melbourne, Victoria, Australia Woolworths Group Full time

    Unlock Your Potential as a Customer Experience Director">We are seeking an exceptional leader to join our team as a Customer Experience Director. This exciting opportunity is perfect for a motivated and passionate individual who thrives in a fast-paced environment.The ideal candidate will be responsible for leading our customer experience team, creating...


  • Melbourne, Victoria, Australia Careerone Partner Network Full time

    Job Title: Customer Service DirectorCompany Overview: We are a dynamic Australian company dedicated to delivering high-quality, affordable products to customers nationwide. Our mission is to provide excellent service and value, with a focus on efficient operations and customer satisfaction.Salary: AUD 79,040 + SuperannuationAbout the Role:We are seeking a...


  • Melbourne, Victoria, Australia Faac group Full time

    About the RoleThe Customer Service Director will be responsible for analyzing the Order to Cash (OTC) end-to-end processes and identifying opportunities for improvement. This includes receiving, processing, managing, and completing customer orders, as well as invoicing and accounts receivables. The OTC process has a direct impact on the company's...


  • Melbourne, Victoria, Australia Workday Australia Pty Ltd Full time

    About the RoleThe Senior Director, Engagement Management plays a pivotal role in leading an organization of Engagement Managers who focus on deploying Workday applications.This individual is accountable for the success of customers within their project portfolio and collaborates with other teams in Services, Sales, and Partner organizations to deliver...


  • Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleWe are seeking a highly experienced and dynamic professional to lead our Student Engagement unit as Deputy Director, Student Engagement and Success. Reporting directly to the Director of Student Experience, you will provide strategic leadership and management for the unit, driving innovation and excellence in student engagement and support.Key...


  • Melbourne, Victoria, Australia Neota Full time

    Career Opportunities at NeotaWe are a no-code automation cloud platform for the legal industry, serving top law firms, large corporations, and educational institutions. Our company culture emphasizes collaboration, creativity, and employee growth.Customer Success Manager PositionAs a key player in our organization, the Customer Success Manager will be...


  • Melbourne, Victoria, Australia ClickView Full time

    Customer Success ManagerClickView is seeking a high-performing Customer Success Manager (CSM) to play a valuable role in delivering a rewarding customer experience. The CSM will ensure OKRs around engagement, interactions, and usage targets are met. This role involves being a thought leader in education and an advocate for ClickView and its resources. It...


  • Melbourne, Victoria, Australia Xplor Full time

    About This OpportunityXplor is seeking a skilled Customer Success Advocate to join our Melbourne-based team. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve success with our platform.Key ResponsibilitiesProvide exceptional customer support and guidance on the effective use of our platform to...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...


  • Melbourne, Victoria, Australia ClickView Full time

    Customer Success ManagerAt ClickView, we are seeking a highly skilled Customer Success Manager to join our team. This role will be responsible for building and maintaining strong relationships with our customers, ensuring they achieve their goals and objectives through the use of our platform.Key Responsibilities:Develop and maintain in-depth knowledge of...


  • Melbourne, Victoria, Australia Neota Full time

    Customer Success LeaderWe are seeking a proactive and customer-focused professional to join our team as a Customer Success Leader. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesInitiate and maintain proactive communication with clients to understand their...

  • Customer Success Lead

    4 weeks ago


    Melbourne, Victoria, Australia Neota Full time

    We are seeking a results-driven Customer Success Manager to join our growing team at Neota. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key Responsibilities:1. Proactive Outreach: Initiate and maintain proactive communication with clients to understand their evolving needs and...


  • Melbourne, Victoria, Australia Darktrace Full time

    This is a Customer Success Manager role with one of the leading cybersecurity companies in the world, Darktrace. The company is dedicated to protecting its customers' digital environments and is seeking a motivated and experienced Customer Success Manager to join its team.**About the Role:**The Customer Success Manager will be responsible for managing a...


  • Melbourne, Victoria, Australia Darktrace Full time

    This is an exciting contract opportunity with Darktrace, a leading cybersecurity company in Australia. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...


  • Melbourne, Victoria, Australia AccountAbility Full time

    At AccountAbility, we are seeking a Customer Success Associate to join our team in Melbourne's CBD. This role is a blend of administration and customer service, supporting our internal team and being the first point of contact for customers.The successful candidate will have previously held roles that combine administration and customer service, and will...