Customer Success Director
1 week ago
We are seeking a talented and proactive Customer Success Manager to join our growing team at Neota. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.
Key Responsibilities:
- Proactive Outreach: Initiate and maintain proactive communication with clients to understand their evolving needs and ensure a positive customer experience.
- Customer Success Plans: Develop and implement tailored customer success plans, aligning with clients' goals and objectives to drive mutual success.
- Cross-Selling and Upselling: Identify and capitalize on opportunities for cross-selling and upselling additional products/services to enhance customer value and contribute to revenue growth.
- Goal Review: Collaborate closely with clients to review and align on goals, conducting regular goal review sessions and making adjustments as needed.
- Customer Check-Ins: Conduct regular check-ins with customers to gather feedback, assess satisfaction levels, and provide proactive support.
- Rewal Preparation: Proactively prepare for customer renewals by understanding their needs, addressing concerns, and ensuring a smooth renewal process.
- Customer Education: Develop and implement educational programs and resources to empower customers, enabling them to maximize the benefits of our products/services.
- Review Customer Metrics: Analyze customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and overall success.
- Customer Health Analysis: Assess the health of customer accounts, identifying potential risks, and collaborating with internal teams to address challenges.
- Customer Advocacy: Act as a strong advocate for customers internally, ensuring their voice is heard and their needs are addressed across the organization.
Benefits:
We value our employees' time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company.
We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
-
Customer Success Director
1 month ago
Melbourne, Victoria, Australia Tryzens Group Full timeClient Success DirectorWe are seeking a seasoned Client Success Director to join our team at Tryzens Group. As a key member of our ANZ region, you will be responsible for driving the overall success of a portfolio of clients.Your primary focus will be on building and maintaining strong relationships with our clients, understanding their business needs, and...
-
Director of Engagement and Customer Success
3 weeks ago
Melbourne, Victoria, Australia Workday, Inc. Full timeAbout the RoleThe Senior Director, Engagement Management, is a key member of the delivery leadership team, responsible for leading an organization of Engagement Managers who focus on deploying the portfolio of Workday applications. This individual is accountable for the success of customers within their project portfolio and collaborates with other teams in...
-
Customer Success Director
4 weeks ago
Melbourne, Victoria, Australia Neota Full timeCustomer Success ManagerWe are seeking a seasoned Customer Success Manager to join our team at Neota, a leading software company in the legal space. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key Responsibilities:Develop and implement tailored customer success plans to drive...
-
Customer Service Director
2 weeks ago
Melbourne, Victoria, Australia Faac group Full timeAbout the RoleThe Customer Service Director will be responsible for analyzing the Order to Cash (OTC) end-to-end processes and identifying opportunities for improvement. This includes receiving, processing, managing, and completing customer orders, as well as invoicing and accounts receivables. The OTC process has a direct impact on the company's...
-
Deputy Director, Student Engagement and Success
3 weeks ago
Melbourne, Victoria, Australia Swinburne University of Technology Full timeAbout the RoleWe are seeking a highly experienced and dynamic professional to lead our Student Engagement unit as Deputy Director, Student Engagement and Success. Reporting directly to the Director of Student Experience, you will provide strategic leadership and management for the unit, driving innovation and excellence in student engagement and success.Key...
-
Deputy Director, Student Engagement and Success
3 weeks ago
Melbourne, Victoria, Australia Swinburne University of Technology Full timeAbout the RoleWe are seeking a highly experienced and dynamic professional to lead our Student Engagement unit as Deputy Director, Student Engagement and Success. Reporting directly to the Director of Student Experience, you will provide strategic leadership and management for the unit, driving innovation and excellence in student engagement and support.Key...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeUnlock Customer Success with Our Cloud Software GiantJoin our team at REAL TIME AUSTRALIA as a Customer Success Manager and make a lasting impact on the lives of our customers. As a key member of our award-winning CS Team, you will play a vital role in shaping the customer journey and ensuring their success with our cloud-based platform.What You'll...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeUnlock Customer Success with Our Cloud Software GiantJoin our team at REAL TIME AUSTRALIA as a Customer Success Manager and make a lasting impact on the lives of our customers. As a key member of our award-winning CS Team, you will play a vital role in shaping the customer journey and ensuring their success with our cloud-based platform.Key...
-
Customer Success Manager
2 months ago
Melbourne, Victoria, Australia ClickView Full timeCustomer Success ManagerClickView is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering a rewarding customer experience and ensuring that our customers achieve their goals and outcomes.Key Responsibilities:Build and maintain strong, long-lasting customer...
-
Customer Success Strategist
5 days ago
Melbourne, Victoria, Australia Neota Full timeCareer Opportunities at NeotaWe are a no-code automation cloud platform for the legal industry, serving top law firms, large corporations, and educational institutions. Our company culture emphasizes collaboration, creativity, and employee growth.Customer Success Manager PositionAs a key player in our organization, the Customer Success Manager will be...
-
Customer Success Manager
1 month ago
Melbourne, Victoria, Australia Neota Full timeCustomer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Neota. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesProactive Outreach: Initiate and maintain proactive communication with clients to...
-
Customer Success Manager
1 month ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeUnlock Customer Success with Our Cloud Software GiantJoin our team at REAL TIME AUSTRALIA as a Customer Success Manager and make a lasting impact on the lives of our customers. As a key member of our award-winning CS Team, you will play a vital role in shaping the customer journey and ensuring their success with our cloud-based platform.Key...
-
Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia ClickView Full timeCustomer Success ManagerClickView is seeking a high-performing Customer Success Manager (CSM) to play a valuable role in delivering a rewarding customer experience. The CSM will ensure OKRs around engagement, interactions, and usage targets are met. This role involves being a thought leader in education and an advocate for ClickView and its resources. It...
-
Customer Success Strategist
3 weeks ago
Melbourne, Victoria, Australia Neota Full timeCustomer Success ManagerWe are seeking a results-driven and proactive Customer Success Manager to join our growing team at Neota, a no-code automation cloud platform that empowers our customers to build and deploy bespoke expert automation system applications without coding expertise.Key Responsibilities:Proactive Outreach: Initiate and maintain proactive...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeUnlock Customer Success with Our Cloud Software GiantJoin our team at REAL TIME AUSTRALIA as a Customer Success Manager and make a lasting impact on the lives of our customers. As a key member of our award-winning CS Team, you will play a vital role in shaping the customer journey and ensuring their success with our cloud-based platform.What You'll...
-
Customer Success Advocate
2 days ago
Melbourne, Victoria, Australia Xplor Full timeAbout This OpportunityXplor is seeking a skilled Customer Success Advocate to join our Melbourne-based team. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve success with our platform.Key ResponsibilitiesProvide exceptional customer support and guidance on the effective use of our platform to...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia Neota Full timeDrive Business Growth and Customer SatisfactionWe are seeking a results-driven professional to drive business growth and customer satisfaction in the legal space. As a Customer Success Manager at Neota, you will be responsible for initiating and maintaining communication with clients to understand their evolving needs and ensure a positive customer...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia ClickView Full timeCustomer Success ManagerAt ClickView, we are seeking a highly skilled Customer Success Manager to join our team. This role will be responsible for building and maintaining strong relationships with our customers, ensuring they achieve their goals and objectives through the use of our platform.Key Responsibilities:Develop and maintain in-depth knowledge of...
-
Customer Success Leader
2 weeks ago
Melbourne, Victoria, Australia Neota Full timeCustomer Success LeaderWe are seeking a proactive and customer-focused professional to join our team as a Customer Success Leader. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesInitiate and maintain proactive communication with clients to understand their...
-
Customer Success Lead
3 weeks ago
Melbourne, Victoria, Australia Neota Full timeWe are seeking a results-driven Customer Success Manager to join our growing team at Neota. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key Responsibilities:1. Proactive Outreach: Initiate and maintain proactive communication with clients to understand their evolving needs and...