APAC Customer Success Professional
2 weeks ago
About SevenRooms
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises.
Our platform includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.
We are recognized as a top employer for our people-first approach by publications including Inc. Best Workplaces, Inc. 5000, Ragan's Platinum HR Awards Finalist, Built in Best Places to Work NYC, and Forbes Best Startup Employers.
At SevenRooms, we are committed to creating a more diverse and inclusive workplace and celebrate our employees for their differences. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.
As a Customer Success Specialist, you will be part of a team that is dedicated to helping our clients achieve their goals and drive revenue growth. You will work closely with our clients to understand their needs and develop strategies to help them succeed.
Key Responsibilities:
- Develop and implement customer success strategies to drive revenue growth and customer retention
- Work closely with clients to understand their needs and develop solutions to help them succeed
- Provide exceptional customer service and support to clients
- Collaborate with cross-functional teams to identify and pursue new business opportunities
- Stay up-to-date with industry trends and best practices to ensure our clients are receiving the best possible service
We are looking for a highly motivated and results-driven individual who is passionate about customer success and has a strong understanding of the hospitality industry. If you are a team player who is looking for a challenging and rewarding role, we encourage you to apply.
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