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Customer Success Strategist

1 month ago

Melbourne, Victoria, Australia Neota Full time
Customer Success Manager

We are seeking a results-driven and proactive Customer Success Manager to join our growing team at Neota, a no-code automation cloud platform that empowers our customers to build and deploy bespoke expert automation system applications without coding expertise.

Key Responsibilities:

  1. Proactive Outreach: Initiate and maintain proactive communication with clients to understand their evolving needs and ensure a positive customer experience.
  2. Customer Success Plans: Develop and implement tailored customer success plans, aligning with clients' goals and objectives to drive mutual success.
  3. Cross-Selling and Upselling: Identify and capitalize on opportunities for cross-selling and upselling additional products/services to enhance customer value and contribute to revenue growth.
  4. Goal Review: Collaborate closely with clients to review and align on goals, conducting regular goal review sessions and making adjustments as needed.
  5. Customer Check-Ins: Conduct regular check-ins with customers to gather feedback, assess satisfaction levels, and provide proactive support.
  6. Reneal Preparation: Proactively prepare for customer renewals by understanding their needs, addressing concerns, and ensuring a smooth renewal process.
  7. Customer Education: Develop and implement educational programs and resources to empower customers, enabling them to maximize the benefits of our products/services.
  8. Review Customer Metrics: Analyze customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and overall success.
  9. Customer Health Analysis: Assess the health of customer accounts, identifying potential risks, and collaborating with internal teams to address challenges.
  10. Customer Advocacy: Act as a strong advocate for customers internally, ensuring their voice is heard and their needs are addressed across the organization.

What We Offer:

We value our employees' time and efforts, providing a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture. If you are a proactive and customer-focused professional with a passion for driving success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter highlighting your relevant experience and achievements.