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Customer Success Specialist

1 month ago

Melbourne, Victoria, Australia Avepoint Full time
About the Role

We are seeking a highly motivated Customer Success Specialist to join our team at AvePoint. As a key member of our Customer Success Team, you will work closely with our customers to ensure they get the most out of our cloud solutions. Your primary focus will be on providing technical enablement, training, and support to our customers, helping them to maximize their usage and achieve value realization of our products.

Key Responsibilities
  • Work with our Customer Success Managers to develop and implement customer engagement strategies
  • Provide technical software onboarding, configuration optimization, troubleshooting, and support to external customers
  • Collaborate with our global support team and product team to resolve issues and ensure solutions meet customer needs
  • Align with account management team on account strategy and plan for customers to provide meaningful recommendations
  • Identify potential product needs during customer engagement and share leads with sales team
Requirements
  • BA/BS Degree (Computer Science/Engineering majors preferred) with 2-5 years of work experience in a technical field
  • 2+ years of experience in technical software support or help desk experience, technical business analyst experience in cloud software field, product onboarding specialist experience, or customer success associate (technical) experience
  • Excellent communication, organization, presentation, and stakeholder management skills
  • Comfortable making outbound phone calls and hosting meetings and workshops
  • Ability to work individually and utilize resources effectively to overcome challenges
  • Motivation to learn and adapt in a fast-paced environment
What We Offer
  • Competitive market-based compensation
  • Career progression and internal mobility opportunities across our global footprint
  • Work-life balance through hybrid working model of 3 days a week in office
  • Generous PTO allowance incl. specific AvePoint Holidays
  • Private Health Insurance
  • Tuition Reimbursement
  • Dedication Awards
  • Employee Referral Program