Customer Success Specialist
2 weeks ago
We are seeking a highly motivated and experienced Customer Success Specialist to join our team at CreditorWatch. As a key member of our Customer Experience Group, you will be responsible for delivering exceptional customer experiences across our product suite.
Your primary focus will be on identifying, supporting, and delivering engaging customer experiences to our corporate and key account clients. This will involve proactive phone-based account management support, delivering on client retention and adoption targets, and understanding the metrics that matter from both business and client perspectives.
You will work closely with our Customer Service, Data and Insights, Product Implementation, and System owners to ensure that you have the tools you need to make an impact. This is a true Customer Success role where you will be focusing on identifying upsell and cross-sell opportunities for existing clients and providing adoption and product utilisation support.
To be successful in this role, you will have a minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business. You will be commercially minded, have strong communication, objection handling, and problem-solving skills. You will also be tech-savvy and love utilising tools and systems to help you in your day-to-day.
We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations. We are an equal opportunity employer and committed to excellence through diversity.
About UsCreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. We offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
We were established in 2010 and have recently been named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023. We are committed to growth and are dedicated to the development of our business and our people.
What We OfferWe offer a range of benefits to our employees, including a hybrid working model, a Fitness First Platinum gym membership, daily fuel, wellness days, monthly massages, bonus shares, and fun activities. We are committed to your growth and development and offer a range of training and development opportunities.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to ApplyIf you are a motivated and experienced Customer Success Specialist looking for a new challenge, please submit your application to our Talent Pool. We will review your application and contact you if we would like to progress your application to the next stage.
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