Strategic Customer Experience Manager

4 weeks ago

Sydney, New South Wales, Australia Dexus Full time

About Us

Dexus is a leading Australasian fully integrated real asset group managing a $54.5 billion portfolio.

The Opportunity

As our Customer Experience Lead, you will oversee the Guest Relations team and collaborate with Facilities to provide premium experiences for staff and guests at our Head Office.

Key Responsibilities:

  • Client Service: Ensure clients feel welcome and special, manage the Guest Relations inbox and switchboard, and coordinate arrivals and departures with building management.
  • WHS: Maintain and inspect Guest Relations facilities for safety and cleanliness, oversee RSA responsibilities, and ensure team training and certification.
  • Hospitality: Provide expert advice on food and beverage services, liaise with vendors for premium service from third parties.
  • Events & Activities: Oversee onsite events and activities offering creative solutions.
  • Leadership: Inspire and motivate the Guest Relations team, support their development, conduct performance reviews, and manage rostering and administration.
  • General: Ensure the team is well-presented and facilities are operational, drive sustainability practices, and represent Guest Relations in projects.

About You

We seek a candidate with passion for customer service and hospitality, excellent communication skills, effective time management, and leadership ability in a dynamic environment.

  • Tertiary education, industry-related certificates, and RSA certification.
  • 5+ years in hospitality leadership managing corporate client floors.
  • Expertise in food & beverage service, event management, budget/cost management.
  • Intermediate to advanced knowledge of Microsoft Word, Excel, and Outlook.
  • Inspirational leader, adaptable, and able to create positive experiences.

Why Choose Dexus?

We pride ourselves on our values: rally to achieve together and build trust through action. As an employee, you will benefit from:

  • Wellbeing Matters: Enjoy a wellbeing allowance, extra annual leave days, and our holistic Safe and Well program.
  • Continuous Growth: Enhance your career with professional development, memberships, and study assistance.
  • Sustainability Focus: Align your personal values with our commitment to making a positive impact.
  • Parents@Work: Supporting parents and carers through coaching and education.

We strive to create an inclusive workplace valuing diversity in every form. If you believe you can thrive in this role but do not meet every requirement, we encourage you to apply.

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