Customer Experience Director
1 week ago
About the Opportunity
">This role offers a unique chance to drive customer success and adoption of Cisco technologies, leading to value realization and business growth. As a key CX point-of-contact, you will take end-to-end ownership, understanding customers' business and technical objectives, and developing strategies to enable their success.
">Key Responsibilities:
">- ">
- Drive software, services, and value realization adoption, ensuring successful renewal and growth by managing and mitigating renewal risk throughout the customer journey.">
- Develop and maintain strong executive and technical influence with customers, understanding their business challenges and objectives, and advocating for their needs within Cisco.">
- Accountable for financials, including services revenue and margin, making strategic financial decisions to drive business outcomes.">
- Collaborate with cross-functional teams to deliver customer outcomes, building and implementing Technical Adoption Plans that align with customer goals and promote technology investments.">
- Lead Customer Value Workshops and QBRs to review adoption progress, driving customer outcomes and benefits expected from Cisco products.">
- Act as a Technology Evangelist between customers and Cisco's product teams, providing feedback to advise product development and enhancements.">
About You
">To succeed in this role, you will require 7+ years of experience in the technology industry, a deep understanding of financials, IT/Infrastructure & Services, and demonstrated ability to build relationships with customers. You must be a strategic problem solver with excellent communication and relationship-building skills, adept at managing financials, and making strategic investment decisions.
">You will have a proven track record of driving software and service adoption, mitigating renewal risks, and improving customer dedication. A deep understanding of Cisco, our technology, and the industry landscape is essential.
">Salary Range
">$120,000 - $180,000 per year, depending on experience.
">Why Choose This Role?
">This is an exceptional opportunity to make a significant impact on customer success and adoption of Cisco technologies. As a leader in CX, you will have the chance to develop and implement strategies that drive business growth and customer satisfaction.
">About Cisco
">Cisco is a global leader in technology innovation, dedicated to helping organizations succeed in the digital age. Our team is passionate about delivering exceptional customer experiences and driving business outcomes through technology.
">What We Offer
">We offer a competitive salary range, comprehensive benefits package, and opportunities for career growth and professional development. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.
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