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Strategic Enterprise Account Manager

1 month ago

Sydney, New South Wales, Australia Sitecore Full time

Company Overview:

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Sitecore is a leading company in the digital experience platform, empowering top brands to build lifelong relationships with their customers through unforgettable digital connections.

We are tapping into an exciting $30B market opportunity and offer a unique chance for growth. Our dynamic environment and award-winning culture make us a great place to work.

Salary: $120,000 - $180,000 per year

Job Description:

As a Strategic Enterprise Account Manager, you will manage and grow relationships with our existing customer base, serving as a trusted advisor to ensure their continued success with Sitecore's solutions. You will identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.

Responsibilities:

  • Act as primary contact for designated accounts, fostering strong relationships across all levels.
  • Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
  • Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
  • Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
  • Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
  • Monitor customer health and address issues promptly to ensure long-term partnerships.
  • Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.

Requirements:

  • 5+ years of experience in software sales or SaaS environment.
  • Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
  • Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
  • Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
  • Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Additional Skills That Could Set You Apart:

  • Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
  • Possess high empathy and excitement for what can be defined as digital customer experience.
  • Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.