Strategic Customer Experience Director

2 days ago

Sydney, New South Wales, Australia EBOS Group Limited Full time
About EBOS Group Limited

EBOS Group Limited is a leading healthcare provider in Australia, offering a wide range of products and services to customers across the country.

Job Overview

We are seeking an experienced Strategic Customer Experience Director to join our team at EBOS Group Limited. This is a unique opportunity to work with a reputable company in the healthcare industry, where you will be responsible for developing and implementing customer-focused initiatives that drive business growth and improve customer satisfaction.

Job Description
  • Develop and implement customer experience strategies that align with the company's overall goals and objectives;
  • Lead a team of customer service professionals to ensure exceptional customer experiences across all touchpoints;
  • Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes to enhance customer satisfaction;
  • Monitor and report on key performance indicators (KPIs) to measure customer experience metrics;
  • Analyse customer feedback and complaints to identify trends and areas for improvement;
  • Work closely with sales, operations, and finance teams to ensure seamless delivery of exceptional customer experiences;
  • Budget: $120,000 - $150,000 per annum (depending on experience);
Requirements
  • Tertiary qualifications in a relevant field, such as Business Administration or Marketing;
  • At least 5 years' experience in a leadership role, preferably in a customer-facing environment;
  • Proven track record of driving customer experience improvements and delivering business results;
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions;
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders;
  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities;
  • Intermediate level Microsoft Office skills, including Excel, Word, and PowerPoint;
  • Experience with SAP, Genesys, SalesForce, or Pardot would be an advantage.
Benefits
  • A competitive salary package, including superannuation and annual leave loading;
  • A comprehensive employee benefits program, including health insurance discounts and access to Employee Assistance Program;
  • The opportunity to work with a reputable company in the healthcare industry, with a strong commitment to customer satisfaction and employee development;
  • A dynamic and supportive work environment, with opportunities for professional growth and development;
  • The chance to make a real difference in the lives of our customers and employees.

  • Senior Customer Experience Director

    2 days ago

    Sydney, New South Wales, Australia Simpro Software Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Customer Experience Director to lead our global customer support team at Simpro Software Pty Ltd. This is an exceptional opportunity for a seasoned professional with expertise in driving strategic growth and delivering world-class customer satisfaction.Salary: $120,000 - $180,000 per annum (dependent on...

  • Strategic Client Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia AECOM Full time

    About the RoleWe are seeking a Strategic Client Experience Director to champion a client-centric culture, supporting teams to consistently deliver outstanding client experiences that align with our strategic goals.This role will partner with the Head of Client Experience to design and execute strategies to elevate the client experience at every stage of the...

  • Strategic Customer Solutions Director

    4 weeks ago

    Sydney, New South Wales, Australia Transurban Full time

    At Transurban, we're committed to enhancing road safety, intelligence, and sustainability through innovative solutions. The Customer Solutions and Australia Markets Partnering division plays a pivotal role in this mission by transforming the customer experience. As the Strategic Customer Solutions Director, you'll develop and lead the current and future...

  • Executive Director – Customer Experience

    1 month ago

    Sydney, New South Wales, Australia Big Umbrella Full time

    Big Umbrella is seeking an Executive Manager – Customers, People to facilitate the ongoing success of our Workplace Health & Rehabilitation Provider in Sydney CBD. Reporting to the Managing Director, the key responsibilities include:Business development – cultivate robust relationships with new customers (Insurers & Employers)Customer relationship...

  • Director of Customer Experience and Insights

    2 weeks ago

    Sydney, New South Wales, Australia MLC Life Insurance Full time

    Transforming Insurance with Customer-Centric ExcellenceMastery over customer experience is at the heart of MLC Life Insurance's vision to become Australia's most trusted life insurer. We seek a seasoned Director of Customer Experience and Insights to spearhead our customer-centric strategy, unlocking unprecedented growth and loyalty.About the RoleThis...

  • Customer Experience Director

    3 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    Director of Customer ExperienceWe are seeking an exceptional leader to join our team as the Customer Experience Director at our Artarmon Dealership.About the RoleThis is a unique opportunity for a seasoned professional with a proven track record in sales leadership and customer experience management. You will lead, coach, and inspire a high-performing team...

  • Strategic Digital Experience Director

    3 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    About the RoleUNSW is seeking a highly experienced Director to lead the development and implementation of a comprehensive Digital Experience strategy. This new position will play a crucial role in driving the next phase of change and aligning the digital change agenda with measurable outcomes.The successful candidate will bring a transformational mindset and...

  • Strategic Pricing Director

    2 weeks ago

    Sydney, New South Wales, Australia Parity Consulting Full time

    Job SummaryWe are seeking a highly experienced Strategic Pricing Director to lead the commercial and strategic pricing for both new and existing customers within our commercial division.

  • Director of Customer Experience and Operational Excellence

    2 days ago

    Sydney, New South Wales, Australia Marriott Full time

    Experience the Ultimate in Customer Service as a Director of Customer Experience and Operational ExcellenceWe are seeking an exceptional individual to lead our team as a Director of Customer Experience and Operational Excellence at Sheraton Hotels & Resorts. In this pivotal role, you will oversee the daily operations of our lobby lounge, ensuring seamless...

  • Strategic Marketing Director

    7 days ago

    Sydney, New South Wales, Australia Dew Software Full time

    Dew Software is a leading provider of innovative software solutions, seeking an experienced Strategic Marketing Director to drive brand awareness and lead generation. At Dew Software, we are passionate about helping businesses succeed through cutting-edge technology.About the RoleWe offer a competitive salary range of $120,000 - $180,000 per year, depending...

  • Customer Experience Strategy Director

    6 days ago

    Sydney, New South Wales, Australia ING Bank (Australia) Limited Full time

    About ING Bank (Australia) LimitedAt ING, our mission is to make life simpler and more worthwhile for everyone who banks with us, as well as the community at large.We're a team that values individuality and encourages people to think differently and take ownership of their work. Our culture is fun, friendly, and supportive – it's the kind of place where...

  • Strategic Pacific Director

    3 weeks ago

    Sydney, New South Wales, Australia Greenpeace Australia Pacific Full time

    Greenpeace Australia Pacific is seeking a highly skilled and dedicated individual to join our Board as a Strategic Pacific Director.Company OverviewAs the guarantor of the organisation's integrity, the GPAP Board plays a critical role in upholding the values, mission, and purpose of Greenpeace Australia Pacific. The Strategic Pacific Director will be part of...

  • Strategic Planning Director

    1 month ago

    Sydney, New South Wales, Australia Lion Full time

    At Lion, we're embarking on a transformative journey, focusing on building the next chapter of our proud legacy while embracing a challenger mindset and creating a high-performance organisation.We're seeking a Strategic Planning Director to join our Integrated Business Planning Team. In this role, you'll be responsible for elevating Lion's mid to long-term...

  • Strategic Regional Director

    2 weeks ago

    Sydney, New South Wales, Australia HelloFresh Full time

    Job Title: Strategic Regional DirectorWe are seeking a highly skilled and experienced Strategic Regional Director to lead our regional teams across multiple markets, driving business growth and success.

  • Strategic Engagement Director

    2 days ago

    Sydney, New South Wales, Australia ServiceNow Full time

    About the RoleWe are seeking a highly skilled Strategic Engagement Director to join our team at ServiceNow. As a key member of our professional services organization, you will be responsible for overseeing the delivery of our solutions to meet customer needs.

  • Marketing Director

    2 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Customer Experience Marketing RoleWe are seeking a highly skilled Marketing Director - Customer Experience to lead our customer experience initiatives and drive business growth.

  • Customer Experience Director

    7 days ago

    Sydney, New South Wales, Australia XE Full time

    Xe is a global leader in currency services, delivering innovative solutions to individuals and businesses. We strive to create a seamless customer experience through our comprehensive range of products and services.As a Customer Experience Director at Xe, you will play a crucial role in driving our mission forward. Your primary focus will be on leading the...

  • Director of Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Job DescriptionEstimated Salary: AU$180,000 - AU$200,000 per yearWe are seeking a highly skilled Director of Customer Experience to lead our Customer Success team in Sydney. As a key member of our leadership team, you will be responsible for driving customer adoption, retention, and advocacy.About the Role:Lead a team of Customer Success Consultants to...

  • Customer Experience Director

    9 hours ago

    Sydney, New South Wales, Australia Cisco Full time

    About the Opportunity">This role offers a unique chance to drive customer success and adoption of Cisco technologies, leading to value realization and business growth. As a key CX point-of-contact, you will take end-to-end ownership, understanding customers' business and technical objectives, and developing strategies to enable their success.">Key...

  • Strategic ANZ Customer Success Director

    2 weeks ago

    Sydney, New South Wales, Australia Okta, Inc. Full time

    About the RoleWe are seeking a seasoned leader to helm our ANZ Customer Success team, driving strategic partnerships and growth with our customers.As a Director of Customer Success ANZ, you will leverage your expertise in Identity and Access Management (IAM) and Security to build strong relationships with our ANZ-based clients, ensuring their success with...