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Strategic Customer Insights Manager

1 month ago


Sydney, New South Wales, Australia Woolworths Group Full time

We are Woolworths Group, a global business with endless career possibilities.

Job Summary

The Senior Customer Analyst role supports the Group Customer Analytics team in delivering high-quality customer-focused reporting. This involves continued automation and improvement of regular reports, as well as managing projects or key work streams in major projects.

Responsibilities
  • Solve key business questions through problem-solving and data analysis.
  • Structure problems and define plans to solve them.
  • Extract insights from complex analysis using various data sources, including transactional, loyalty, and verbatim data.
  • Project manage smaller projects or key work streams in major projects.
  • Run stakeholder meetings and inject strategic and innovative thinking into business issues.
  • Influence key stakeholders to deliver impactful change.
  • Support the team's technical development.
Requirements
  • A passion for customers and curiosity about customer behavior.
  • Excellent analytical capabilities and ability to break down complex information.
  • Advanced proficiency in SQL and experience with data visualisation tools (e.g., Tableau, Power BI, or Looker) is advantageous.
  • Strong stakeholder management skills and ability to build positive relationships across a matrix organisation.
  • A proactive mindset and appetite for continuous improvements.
  • Excellent organisational skills and ability to manage multiple requests within a sprint.
  • Curious about better understanding the customer and how customer insights inform decision-making across our retail ecosystem.
  • Storytelling experience and ability to craft compelling narratives.
About Us

Diversity, equity, inclusion, and belonging are essential to realising our purpose of 'better together for a better tomorrow.' We recognise the value our team's diversity brings to our business, customers, and communities.

What We Offer
  • A competitive salary: $95,000 - $120,000 per annum, based on location and experience.
  • A range of benefits, including discounts across our brands, a robust rewards program, and access to the Sonder app for wellbeing support.
  • A global business with endless career possibilities and opportunities to grow your career.
  • A truly inclusive workplace where everyone feels they belong and can reach their full potential.