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Strategic Customer Insights Manager
1 month ago
We are Woolworths Group, a global business with endless career possibilities.
Job SummaryThe Senior Customer Analyst role supports the Group Customer Analytics team in delivering high-quality customer-focused reporting. This involves continued automation and improvement of regular reports, as well as managing projects or key work streams in major projects.
Responsibilities- Solve key business questions through problem-solving and data analysis.
- Structure problems and define plans to solve them.
- Extract insights from complex analysis using various data sources, including transactional, loyalty, and verbatim data.
- Project manage smaller projects or key work streams in major projects.
- Run stakeholder meetings and inject strategic and innovative thinking into business issues.
- Influence key stakeholders to deliver impactful change.
- Support the team's technical development.
- A passion for customers and curiosity about customer behavior.
- Excellent analytical capabilities and ability to break down complex information.
- Advanced proficiency in SQL and experience with data visualisation tools (e.g., Tableau, Power BI, or Looker) is advantageous.
- Strong stakeholder management skills and ability to build positive relationships across a matrix organisation.
- A proactive mindset and appetite for continuous improvements.
- Excellent organisational skills and ability to manage multiple requests within a sprint.
- Curious about better understanding the customer and how customer insights inform decision-making across our retail ecosystem.
- Storytelling experience and ability to craft compelling narratives.
Diversity, equity, inclusion, and belonging are essential to realising our purpose of 'better together for a better tomorrow.' We recognise the value our team's diversity brings to our business, customers, and communities.
What We Offer- A competitive salary: $95,000 - $120,000 per annum, based on location and experience.
- A range of benefits, including discounts across our brands, a robust rewards program, and access to the Sonder app for wellbeing support.
- A global business with endless career possibilities and opportunities to grow your career.
- A truly inclusive workplace where everyone feels they belong and can reach their full potential.