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Strategic Client Experience Director

1 month ago

Sydney, New South Wales, Australia AECOM Full time
About the Role

We are seeking a Strategic Client Experience Director to champion a client-centric culture, supporting teams to consistently deliver outstanding client experiences that align with our strategic goals.

This role will partner with the Head of Client Experience to design and execute strategies to elevate the client experience at every stage of the client journey.

Responsibilities
  • Develop and implement client engagement strategies to drive business growth and improve client satisfaction.
  • Create engaging learning experiences that build client service capability and mindset.
  • Collaborate with internal stakeholders to exchange ideas, share resources, and improve project outcomes.
  • Analyse client feedback and communicate outcomes and actions clearly to drive change.
  • Track success through effective reporting, showcasing the impact of client satisfaction and learning initiatives with clear KPIs that inform future strategies.
Requirements
  • A proven track record in client experience or similar client service-focused roles, ideally in professional services.
  • Exceptional communication skills that inspire teams and engage stakeholders.
  • Talent for project management and a strategic mindset that drives flawless execution.
  • Experience or a passion for change management and/or learning and development is a plus.
  • An agile and collaborative approach to problem-solving and stakeholder engagement.

We estimate the annual salary for this position to be around $110,000 - $140,000 depending on location and experience.