Technical Support Specialist

3 weeks ago


Dandenong, Victoria, Australia Ventura Bus Lines Full time

Join Ventura Bus Lines, the largest privately owned bus company in Australia, and contribute to keeping Melbourne moving as a Technical Support Specialist - Public Transport.

About the Role

This is a key position in the Network Planning Department that plays a vital role in providing direct support to internal and external stakeholders regarding business systems used to provide reliable and professional services. The successful candidate will be responsible for maintaining accurate operational information in our software systems, maintaining relationships with internal and external stakeholders for system integrity, and identifying improvement opportunities.

Key Responsibilities
  • Maintain accurate operational information in our software systems.
  • Maintain relationships with internal and external stakeholders for system integrity and identify improvement opportunities.
  • Work with schools to maintain database information.
  • Work within a team to develop and implement initiatives as required.
  • Provide system familiarisation training to frontline employees as required.
  • Be a bridge for technical support tickets from frontline employees to software suppliers.
About You

To succeed in this role, you will require excellent communication skills (written and verbal) and be able to confidently liaise with external and internal stakeholders. Public Transport industry experience is highly regarded, as is Helpdesk and/or ITS experience. You will also need to have the ability to work comfortably with software programs and technology systems – exposure to systems such as TIMS and BusMinder are highly advantageous but not necessary. A lateral thinker with excellent time management skills is essential.

What We Can Offer
  • A competitive salary of $85,000 - $110,000 per annum.
  • Opportunities for professional development and on-the-job training by experts in their field.
  • A secure and dependable environment with a diverse and inclusive workplace.
  • Excellent facilities, onsite parking, social club membership, and employee events.
About Us

Ventura has been moving people since 1924 and is committed to delivering dependable, friendly, and sustainable bus services. With over 1700 employees and over 900 buses and coaches, Ventura carries more than 30 million passengers across Melbourne each year. We are a secure and robust employer within an essential services industry and offer a positive workplace culture that embraces diversity, inclusion, and continuous improvement.



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