Technical Service Manager

2 weeks ago


Dandenong, Victoria, Australia Temperzone Australia Full time

Are you ready to take your technical skills to the next level?

We are seeking a highly skilled and experienced Technical Service Manager to lead our team of dedicated technicians and warranty agents at Temperzone Australia.

The ideal candidate will have a strong background in HVAC and/or refrigeration disciplines, with excellent problem-solving skills, troubleshooting abilities, and a commitment to customer satisfaction.

In this role, you will be responsible for utilising your technical knowledge to perform specialised warranty services on our products, coordinating service calls, assigning technicians, and prioritising tasks. You will also build and maintain strong customer relationships, provide start-up assistance for new installations, and lead and mentor technicians and apprentices.

Key Responsibilities:

  • Technical service management and leadership
  • Warranty service coordination and execution
  • Customer relationship building and maintenance
  • Start-up assistance for new installations
  • Techician and apprentice mentoring

Requirements:

  • Refrigeration/Air Conditioning Trade Certificate
  • Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines
  • Refrigeration/Air Conditioning Supervisors Licence (if applicable)

What We Offer:

  • A competitive salary of $110,000 - $130,000 per annum
  • An opportunity to work for a globally recognised and privately owned brand with job security
  • A supportive team environment with opportunities for growth and development
  • Discounts on personal banking for ANZ bank members

Additional Information:

  • The successful candidate must undergo a pre-employment medical examination and complete a national police check
  • Only applicants with the right to work in Australia will be considered


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