Care Support Specialist

1 month ago


Dandenong, Victoria, Australia Baptcare Full time

Company Overview


Baptcare is a purpose-driven organisation providing residential and community care for older adults, support to children, families, and people living with a disability.



About the Role


This Care Support Specialist role is an exciting opportunity to join our team and make a difference in the lives of our customers. The successful candidate will be responsible for providing internal and external customer service via telephone, managing customer accounts, and coordinating services for clients.



Key Responsibilities:



  • Provide exceptional customer service via telephone to Home Care Package and private fee-for-service customers;
  • Liaise with Baptcare customers daily to provide administrative support for customer care plans;
  • Daily administration tasks including updating customer notes, budgets, and schedules, as well as processing invoices;
  • Month-end reports and analysis;


What You'll Gain:



  • A competitive salary of $65,000 - $80,000 per annum, depending on experience;
  • A hybrid work model with monthly in-person meetings in Camberwell;
  • Access to not-for-profit salary packaging benefits;
  • The opportunity to work with a wonderful team who are passionate about supporting customers and growing careers;


Requirements:



  • Minimum 2 years' experience in a similar phone-based role with high volume of incoming calls and problem-solving skills;
  • Experience in the Aged Care sector highly regarded;
  • Qualification in Office Administration or relevant experience;


How to Apply:


Please submit your application through our careers page for more information and to apply.



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