Technical Operations Leader for Amazon

5 days ago

Dandenong, Victoria, Australia Amazon Full time

Amazon is a leader in the e-commerce industry, with operations spanning across multiple countries. As an IT Support Manager at Amazon, you will be part of a team that provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile.

We are looking for a self-motivated individual to lead a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon's Operations team. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.

The technology used by Amazon varies between different facilities, but our core IT infrastructure is fully redundant and relies on top-tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers use mobile computing devices, thin clients, integrated computers, and PCs running Windows, Linux, and Android operating systems to move e-commerce items from suppliers into fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.

Your key responsibilities include:

  • Inclusively hire, train, and develop a team of IT professionals
  • Safety programs to ensure a safe work environment for all associates
  • Interact with management and staff to provide technical assistance for continuous improvement of IT solutions
  • Establish and maintain a positive, productive relationship with operational partners and staff
  • Plan, organize, schedule, and supervise day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations
  • Measure, monitor, and maintain the team's ability to meet or exceed contact and resolution Service Level Agreements (SLA)

You will drive operational excellence in everything we do, creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will also own all facets of performance and career management for the team, providing regular one-on-one meetings with all team members and both technical and 'soft skill' mentoring.

Salary range: $120,000 - $180,000 per year, depending on experience and location. This position requires a bachelor's degree and 5+ years of people management experience or relevant leadership experience managing a team of 6 individual contributors.

We value diversity and are committed to a diverse and inclusive workplace. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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