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Front Desk Operations Manager Grampians Halls Gap

1 month ago

Melbourne, Victoria, Australia YHA Australia Full time
About YHA Australia

YHA Australia is a leading provider of affordable and sustainable accommodation for travelers. Our properties are designed to provide an exceptional guest experience, with a focus on comfort, cleanliness, and community.

We are committed to creating a diverse and inclusive workplace environment that empowers our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.

Our property in Halls Gap, Victoria offers stunning views of the surrounding landscape and easy access to outdoor activities such as hiking, rock climbing, and wildlife spotting.

Job Description

Role Summary: We are seeking an experienced Front Desk Operations Manager to join our team in Halls Gap. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing reservations, and maintaining the overall quality of our property.

Key Responsibilities:

  • Provide excellent customer service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage reservations, cancellations, and inquiries via phone, email, and in person.
  • Maintain accurate records of guest information and payments.
  • Assist with laundry and other housekeeping tasks as required.
  • Report maintenance issues and safety hazards to management.
  • Promote a positive atmosphere and provide friendly service to guests.
  • Greet guests with a friendly and welcoming demeanor upon arrival.
  • Manage check-ins and check-outs efficiently while ensuring a smooth process for guests.
  • Provide information about hostel facilities, local attractions, and travel advice.

Requirements:

  • Self-motivation, hands-on, and willing to perform all duties that are required in managing a small accommodation site.
  • A desire to work on the front line of the business across housekeeping and reception.
  • Excellent communication and customer service skills.
  • Knowledge of local market trends and competition.
  • A commitment to customer service and providing guests with a unique and memorable YHA experience.

What We Offer:

  • An estimated salary of $55,000 - $65,000 per annum, depending on experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a values-driven organization that prioritizes sustainability and community engagement.