Facilities Experience Coordinator

3 weeks ago


Melbourne, Victoria, Australia WeWork Full time
About the Opportunity

As a Community Associate, you will be the primary point of contact for the Community and act as the face of WeWork.

You will report to your building each day to support the Community Management team to achieve the following:

  • Create a welcoming and collaborative community environment amongst members through events and relationships.
  • E nsure that your building is fully operational and processes are running efficiently.
  • Drive growth and promotion of WeWork-provided service offerings.
Job Overview

This role includes but not limited to the duties listed below, which will help WeWork to achieve the following:

Front Desk Management

Cover the front desk during the building's set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.

  • Greet members and guests with a professional demeanor.
  • E nsure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad.
  • L earn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
  • A nticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
Key Performance Indicators (KPIs)

The following KPIs will be used to measure success:

  • Attendance at events.
  • Satisfaction surveys.
  • Number of lost packages resolved.

The estimated salary for this position is $80,000 per year.



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