Help Desk Operations Coordinator

4 weeks ago


Melbourne, Victoria, Australia Dubber Full time

About This Opportunity

We are looking for a skilled Help Desk Operations Coordinator to join our team at Dubber. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences.

The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for problem-solving. You will be responsible for managing customer orders, responding to support queries, and identifying solutions to improve existing processes.

Key Responsibilities:

  • Order Management: Provisioning to activation of customer orders.
  • Support Query Resolution: Respond to customer inquiries and escalate problems where necessary.
  • Process Improvement: Identify areas for improvement and propose solutions to enhance customer experiences.

Requirements:

  • Experience: 2+ years in customer service, preferably in telecommunications.
  • Ticketing Systems: Familiarity with Zendesk or Salesforce help desk ticketing systems.
  • Applications: Comfortable using Confluence, JIRA, BroadWorks, Webex, or Microsoft Teams.
  • Communication: Ability to explain technical concepts simply and present complex processes clearly.
  • Languages: Fluent in English, both written and verbal.

About You

  • You thrive in fast-paced environments.
  • You adapt quickly to new concepts.
  • You enjoy working in a fun, friendly environment.
  • You take pride in your work and celebrate successes.
  • You engage with colleagues and customers.
  • You are resilient and self-motivated.

Salary and Benefits

We offer a competitive salary estimated at $85,000 - $110,000 per annum, depending on experience and qualifications.



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