Building Customer Relationships Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerFocused Full time $75,000 - $99,000

Job Title: Personal Banking Specialist

Job Description

This is a key customer-facing role in our branch network where you will have quality conversations with customers on a day-to-day basis, creating a seamless experience for each person you serve.

Your primary responsibility will be to assist customers with their transactional and savings banking needs. You will build strong relationships with customers and stakeholders, providing relevant banking advice to suit their situation and goals.

You will also refer customers onto our team of specialists when required, educating them on new technologies to assist them in the future.

Key Responsibilities
  • Assist customers with transactional and savings banking needs
  • Build strong relationships with customers and stakeholders
  • Provide relevant banking advice to suit customer's situation and goals
  • Refer customers onto our team of specialists when required
  • Educate customers on new technologies to assist them in the future
Requirements

To succeed in this role, you will need:

  • A strong background in face-to-face customer service
  • The ability to multitask in busy environments
  • The ability to build relationships with customers from all walks of life
  • Comfortable exploring and identifying customer needs through asking the right questions and proactively contacting existing customers
  • Sales or banking experience is highly desirable, but we believe we can teach these skills to an individual with a can-do attitude and eagerness to learn more
Benefits

We offer a clear pathway for progression and a supportive team environment. Financial benefits include special banking, wealth, and insurance offers. You will be paid well, supported throughout your career, and encouraged to take part in our fun community projects as a paid volunteer.

About Us

We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies. Working with us, you will discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we are proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.

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