Relationship Building Specialist

8 hours ago

Melbourne, Victoria, Australia beBeeRelationship Full time $60,000 - $80,000
Job Title:

Client Relations Specialist

About the Role:

This role involves supporting new student onboarding, building relationships, and achieving apprenticeship enrolment targets. You will work with employers to meet their apprenticeship and traineeship needs within their region.

  1. Plan and coordinate future enrolment activities, course dates, and offerings with other departments.
  2. Explain programs and eligibility requirements to potential clients, ensuring accurate enrolment paperwork.
  3. Facilitate smooth student onboarding by sending out and managing enrolment documentation.
  4. Ensure accurate and efficient use of Salesforce, VETenrol, and VETtrak for student registration and enrolment.
  5. Review student training activity, providing strategies and support to aid their studies.
  6. Communicate effectively with students, employers, parents, and apprenticeship centers regarding enrolment processes and training progress.
  7. Develop reports and presentations on enrolment activity for management to inform decision-making.
  8. Liaise with Employment Service Providers, Group Training Organisations, and other stakeholders to support students' studies and employment opportunities.
Requirements:
  • Tertiary qualification in education, business management, marketing, or sales.
  • Strong sales and/or customer service experience, including a proven record of meeting and exceeding targets/KPIs;
  • Knowledge and experience using VETtrak, VETenrol, and Ready Skills (desired).
  • Understanding of Skills First (VIC), Smart and Skilled (NSW), and Queensland funding models.
  • SIGNIFICANT experience in business development and sales in a related environment.
  • Strong communication, negotiation, and relationship-building skills with clients and government agencies.
  • Proficiency in Microsoft Office programs and ability to work collaboratively within a leadership team.
Why Join Us:

We are committed to quality and service to our customers and have a deep culture in building stable and rewarding futures for our people.

About Us:

We work with employers, industry, and students to achieve exceptional training results.

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