Building Relationships Specialist

3 days ago

Melbourne, Victoria, Australia beBeeRelationship Full time $90,000 - $130,000

Job seekers with a passion for building strong relationships and driving customer satisfaction are encouraged to apply.

About the Role

We are seeking an experienced Relationship Associate to join our team in Preston, Melbourne. In this fast-paced and collaborative environment, you will be responsible for building relationships with customers, resolving servicing enquiries and empowering case resolution.

Main Responsibilities:
  • Customer Engagement: Align with local teams to build relationships with customers through retaining local knowledge.
  • Customer Advocacy: Drive customer advocacy by resolving servicing enquiries and empowering case resolution.
  • Support to Relationship Managers: Support Relationship Managers in completing customer tasks and maximising stakeholder utilisation.
  • Digital Channels: Accountable for customer adoption of digital channels, including education on self-servicing platforms.
  • Centre of Excellence: Centre of Excellence for onboarding new customers and completion of KYC requirements.
  • Term Deposit Rollovers: Proactive management of Term Deposit Rollovers and opening new accounts.
Requirements:
  • Tertiary Qualification: Tertiary qualification in Banking & Finance or business-related discipline (preferred).
  • Customer Service: Ability to deliver superior customer service consistently.
  • Digital Knowledge: Knowledge of digital platforms and customer self-service channels.
  • NAB System Knowledge: Foundational NAB System Knowledge, proficiency in Siebel and Ebobs desirable.
  • Financial Analysis: Financial analysis ability and willingness to develop business acumen.

In addition to competitive salaries, we offer a range of benefits, including career development opportunities, flexible work arrangements, and recognition programs that celebrate individual contributions.

Please note that as an equal opportunities employer, we value diversity and equity, promoting a culture of respect and appreciation for individual authenticity.

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