Building Strong Customer Relationships as an Immunology Specialist

20 hours ago

Melbourne, Victoria, Australia beBeeImmunology Full time $150,000 - $180,000
Immunology Account Manager Job Overview

This is an exciting opportunity to join our team as an Immunology Account Manager, where you will play a crucial role in building strong relationships with customers across your assigned territory.

As an Immunology Account Manager, your primary responsibility will be to drive the adoption of our Immunology therapies and meet the needs of patients. You will need to bring a winning mindset to every interaction, demonstrating a positive attitude and ability to engage and build meaningful customer relationships.

To succeed in this role, you will require in-depth scientific and clinical expertise of your products, as well as outstanding cross-functional skills and teamwork. Travel is required to service customers within the territory and regional areas, as well as attending business meetings interstate when necessary.

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  • Key Responsibilities:
  • Achieve sales targets by promoting products to targeted specialist customers
  • Develop strong, long-term relationships with targeted specialist customers and other specialist prescribers as needed;
  • Understand customer needs through proficient use of Value Based Selling and Institutional Selling;
  • Communicate product and clinical material with credibility and confidence and ensure your clinical expertise remains current and in line with company requirements;
  • Develop and successfully execute your Territory Business Plan (which will include plans for your assigned specialist accounts);
  • Plan and implement programs within the territory to create awareness for your product. These will be multi-channel programs including face to face, virtual/e-interactions, Peer to Peer programs and OCE;
  • Manage the territory to maintain profitability;
  • Support KOL and TL action plan for the territory;
  • Operate with high integrity with customers at all times, including adherence to the Medicines Australia Code of Conduct and Lilly's internal ethical processes and policies;
  • Respond to customer requests in a timely and effective manner;
  • Promote the image of Lilly in disease state areas;
  • Work collaboratively alongside all Lilly colleagues;
  • Lead the organisation and running of specific education initiatives (e.g. speaker meetings, webinars, etc.) to address customer needs and promote the products.

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