Customer Relationship Specialist
2 weeks ago
About the Role
As a Customer Service Advisor, you will be part of our team that delivers exceptional customer experiences in our branch network. Your role will entail:
We welcome all customers to our branch, creating a warm and positive first impression as they enter. You will help customers with transactional and savings banking needs, building strong relationships and providing relevant banking advice to suit their situation and goals.
You will also refer customers onto our team of specialists when required and educate them on new technologies to assist them in the future. In this role, you will have quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each person you serve.
Key Responsibilities:
- Welcome all customers to the branch and create a warm and positive first impression.
- Help customers with transactional and savings banking needs.
- Build strong relationships with customers.
- Provide relevant banking advice to suit customers' situations and goals.
- Refer customers onto our team of specialists when required.
- Educate customers on new technologies to assist them in the future.
About You
To be successful in this role, you will need:
Requirements:
- A strong background of face-to-face customer service, with experience handling cash quickly and accurately.
- The ability to multitask in busy environments.
- The capacity to build relationships with customers from all walks of life.
- Comfort exploring and identifying customer needs through asking the right questions and proactively contacting existing customers.
Benefits
In this role, you can expect financial benefits for being part of our team (like special banking offers). You'll be paid well, supported throughout your career so you can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer.
What's it like to work here? We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies. Working with us, you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
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