Current jobs related to Customer Experience Advocate - Melbourne, Victoria - Alinta Energy

  • Customer Experience Advocate

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Unlock a Fulfilling Career at XeroXero, a pioneering company in Australia, invites you to join its rapidly growing Customer Experience Team as a CUSTOMER EXPERIENCE SPECIALIST. This role presents a unique opportunity to make a lasting impact on customers' lives while being part of a dynamic team.In this position, you will take ownership of resolving customer...

  • Global Customer Advocate

    3 days ago

    Melbourne, Victoria, Australia Lucid Software Full time

    Lucid Software is seeking a talented Global Customer Advocate to join its team. This role comes with a competitive salary of $60,000 - $80,000 per annum, depending on experience.The ideal candidate will have a Bachelor's degree, 0-2 years of experience in a client-facing or technical role, and strong communication skills. You'll be responsible for developing...

  • Senior Customer Experience Advocate

    2 weeks ago

    Melbourne, Victoria, Australia Mercury Full time

    The total rewards package at Mercury includes a highly competitive base salary, equity (stock options), and benefits. Our salary ranges are regularly updated using reliable compensation survey data for the SaaS and fintech industry.

  • Accounting Customer Advocate

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Key ResponsibilitiesProvide exceptional customer support via phone, email, and other communication channels.Investigate and respond to customer inquiries, resolving issues efficiently and effectively.Develop and maintain in-depth product knowledge to surprise and delight our customers with personalized support.Work collaboratively with internal stakeholders...

  • Global Talent Acquisition Specialist

    7 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    About the RoleWe are seeking a highly skilled and motivated Global Talent Acquisition Specialist to join our team. This is an exciting opportunity to work with a dynamic organization that values diversity, equity, and inclusion.Job DescriptionThe successful candidate will be responsible for partnering with our Asia & ANZ teams to support general recruitment...

  • Customer Retention Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    About Lyrebird Health:We are a leading healthcare company in AU, dedicated to providing innovative solutions and exceptional customer experiences.As a Customer Retention Specialist, you will play a critical role in driving business growth through strategic partnerships and customer-centric initiatives.Key responsibilities include:Managing high-value...

  • Customer Experience Professional

    3 days ago

    Melbourne, Victoria, Australia Asahi Beverages Full time

    Company Overview:">Asahi Beverages is a leading company in Australia, offering a unique opportunity to join their rapidly growing team. With a focus on customer-centricity, Asahi Beverages strives to deliver exceptional service and exceed customer expectations.">About the Role:">This Customer Experience Specialist position requires strong problem-solving...

  • Customer Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia Optus Full time

    About the RoleThis is an exciting opportunity to join Optus as a Customer Experience Specialist, working in a dynamic environment with a rapidly growing team. As a key member of the Customer Resolution Team, you will be responsible for managing customer complaints from various sources, ensuring prompt, professional, and caring responses that exceed customer...

  • Customer Experience Architect

    2 weeks ago

    Melbourne, Victoria, Australia Canonical Full time

    OverviewCanonical is a rapidly growing company in Australia with a strategic department focused on reducing risk, facilitating adoption, and supporting expansion. As a Customer Success Manager, you will be part of this exciting journey.ResponsibilitiesThe primary responsibility of this role is to develop trust with customers, provide exceptional experiences,...

  • Product Design Lead

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Xero is one of the leading companies in Australia, helping small businesses grow and thrive. We are committed to making life better for people in small business, their advisors, and communities around the world.About the Role:We are seeking a Senior Product Designer to join our team in Australia.Responsibilities:Work with the Product and Technology teams to...

  • Customer Experience Manager

    3 days ago

    Melbourne, Victoria, Australia Mercury Full time

    This is a critical role in APAC with Mercury, a leading financial technology company.We are seeking a skilled Customer Experience Manager to join our team. As a key member of our Customer Support team, you will be responsible for delivering exceptional user experiences by providing warmth and competence when users encounter issues or have questions about our...

  • Customer Experience Professional

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Job OverviewXero is a leading accounting and financial management company in Australia, offering a wide range of innovative solutions to small businesses and accountants.We are seeking an experienced Customer Experience Professional to join our team, providing exceptional support and guidance to our customers through various communication channels.

  • User Experience Designer

    2 months ago

    Melbourne, Victoria, Australia Canva Full time

    About CanvaAt Canva, we're redefining the world of design and editing. Our mission is to empower everyone to create stunning visual content without requiring extensive design experience.Job OverviewThis role involves working on the web frontend with TypeScript, collaborating closely with leads, designers, and product managers to deliver features and...

  • Customer Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia Creative Activation Full time

    At Creative Activation, we pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment.This role offers an exciting opportunity to join our Client Service team as a Program Coordinator, where you will be responsible for assisting with planning, executing, and...

  • Xero Customer Experience Expert

    1 month ago

    Melbourne, Victoria, Australia Xero Full time

    Xero is a leading cloud-based accounting software company that empowers small businesses and their advisors to grow and thrive.We are seeking a highly skilled Customer Experience Specialist to join our team in AU. The successful candidate will be responsible for providing exceptional support and advice to customers, leveraging their deep product knowledge to...

  • Customer Experience Improvement Officer

    1 month ago

    Melbourne, Victoria, Australia Department of Transport and Planning Full time

    This is a unique opportunity to join the Department of Transport and Planning as a Customer Resolution Officer. As a key member of the team, you will apply analytical, creative, and proactive approaches to enhance the customer experience.The ideal candidate will work collaboratively with others to respond to customer issues, deliver the best possible...

  • Customer Experience Ambassador

    2 days ago

    South Melbourne, Victoria, Australia CreativeCubes Full time

    About the Role:CreativeCubes.Co is a rapidly growing company that fosters an inclusive and vibrant atmosphere where diverse individuals and businesses thrive. We're seeking a dynamic Customer Service Representative to join our team.Key Responsibilities:Attend daily requirements, including opening/closing procedures, member needs, sales leads, meeting room...

  • Senior Customer Experience Manager

    3 days ago

    Melbourne, Victoria, Australia Prezzee Full time

    About PrezzeeAt Prezzee, we're passionate about delivering exceptional customer experiences. As a Senior Manager, you'll play a critical role in leading a regional team of customer care agents, driving performance and ensuring service deliverables are met.Key Accountabilities:Manage a regional Customer Care team, driving performance and ensuring service...

  • Accor Customer Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia Accor Full time

    As a Reservations Sales Agent with Accor, you will be responsible for delivering exceptional customer service to guests while showcasing outstanding interpersonal skills. The ideal candidate will possess strong communication skills, both verbal and written, with the ability to work in a fast-paced team environment.About This OpportunityThis role involves...

  • Compliance Analyst

    3 days ago

    Melbourne, Victoria, Australia NAB Full time

    Job OverviewNAB is seeking a skilled Fraud Assist Analyst to join their team in Australia. As a key member of the compliance department, you will play a crucial role in maintaining the bank's integrity by analyzing data, reporting on findings, and delivering digital experiences for customers.Your main responsibilities will include receiving inbound calls...

Customer Experience Advocate

1 month ago

Melbourne, Victoria, Australia Alinta Energy Full time
Company Overview

Alinta Energy is a leading energy retailer with a strong presence in Australia, committed to transforming the energy sector through sustainable and affordable solutions.

We're a dynamic company that values collaboration, innovation, and customer satisfaction. Our team is dedicated to delivering exceptional service while ensuring compliance with energy regulations.

Job Description

As a Customer Advocate, you'll play a critical role in providing top-notch customer service, ensuring operational compliance with energy regulations, and representing Alinta Energy to external bodies. You'll work closely with our Senior Customer Advocate Lead to deliver exceptional results and mitigate compliance risks effectively.

This full-time permanent position will see you as a key member of our team, championing customer rights with an in-depth understanding and appreciation of Australian Energy Regulations.

Key Responsibilities
  • Manage end-to-end cases of Ombudsman Investigations, high-risk internal escalations, and regulatory complaints.
  • Prepare formal written responses to external regulatory and government bodies.
  • Monitor and understand Ombudsman-related obligation changes for the energy retail business and assist the Customer Advocacy manager in reviewing and revising business interests related to escalated complaints handling.
  • Ensure all complaint inquiries (via phone and email) are responded to in line with respective regulations, policies, procedures, and timelines.
  • Conduct root cause analysis of all complaints and provide feedback to relevant internal stakeholders to reduce the number of complaints received.
Requirements
  • Experience in a Customer Advocacy role in the energy or similar industry.
  • Experience in case management, compliance, or complaint roles with exposure to external ombudsman's bodies.
  • Ability to identify breached compliance and regulatory clauses or complaints received by Ombudsman schemes or internal escalations.
  • Strong written and verbal communication skills.
Estimated Salary Range

$80,000 - $110,000 per annum, depending on experience and qualifications.

Benefits

Flexible working arrangements, career growth opportunities, and a supportive team environment make this role an attractive opportunity for the right candidate.