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Technical Support Specialist

1 month ago

Sydney, New South Wales, Australia Michael Page Full time
About Our Organisation

We are a respected not-for-profit entity with over 2000 employees, dedicated to providing mental health and wellbeing services. With a strong focus on community, we are committed to creating an environment where technology and digital solutions enhance and support our service delivery.

Job Overview
  • This role is a critical part of our organisation's mission to provide exceptional service delivery through efficient technical support.
Job Description
  • Provide first-level technical support to employees, ensuring they have the necessary tools and resources to perform their roles effectively.
  • Efficiently troubleshoot and resolve reported issues, minimising downtime and maximising productivity.
  • Document all service desk interactions, maintaining accurate records for future reference.
  • Assist in the management of end user accounts and access rights, ensuring secure and authorised access to organisational systems.
  • Contribute to the development of service desk processes and procedures, driving continuous improvement and optimisation.
  • Escalate unresolved queries to the next level of support, ensuring timely resolution and customer satisfaction.
The Successful Applicant
  • A solid understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
  • Prior experience in a service desk/desktop support operations role, with a proven track record of delivering high-quality results.
  • Excellent communication skills, with the ability to work effectively with colleagues and stakeholders at all levels.
  • Strong problem-solving skills, with the ability to analyse complex issues and develop effective solutions.
Salary and Benefits

We offer a competitive salary of approximately $80,000 per annum, plus additional benefits including professional development opportunities, flexible working arrangements, and a comprehensive rewards package.