Customer Service Liaison

2 weeks ago

Templestowe Lower, Victoria, Australia Arcare Aged Care Full time

About the Role

This is an exceptional opportunity to become a vital part of Arcare Aged Care's team, supporting residents and staff alike. As a Customer Service Liaison, you will play a pivotal role in creating a welcoming environment, ensuring seamless communication and providing essential support.

Your primary responsibilities will include:

  • Greeting and Welcoming: Offering a warm and inviting atmosphere to residents, visitors and families, setting the tone for a positive experience.
  • Communication: Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries efficiently.
  • Appointment Scheduling: Coordinating appointments for residents to see medical professionals, therapists or other service providers as needed.
  • Visitor Management: Registering and monitoring visitors, upholding security and safety protocols.
  • Assisting Residents and Families: Providing information and assistance to residents and their families, addressing their queries and connecting them with the relevant staff members when necessary.
  • Administrative Support: Assisting with administrative tasks such as rostering, filing, data entry, record maintenance, mail and deliveries.

Key Skills and Qualifications

  • Experience with employee scheduling software, preferably Humanforce or Time Target.
  • Adaptability, passion and a willingness to learn and grow.
  • Collaboration and teamwork skills, with effective communication abilities.
  • Ability to manage rostering and team member allocations effectively.

Compensation Package

We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with your experience and qualifications.

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