Customer Service Ambassador
4 weeks ago
About Arcare Aged Care
We are committed to providing high-quality care and services that enhance the lives of our residents.
Our Customer Service Ambassador will play a vital role in creating a welcoming environment for residents, families, and visitors. Key responsibilities include:
- Greeting and welcoming residents, visitors, and families with a friendly demeanor, creating a positive atmosphere.
- Managing incoming calls, directing them to appropriate departments or individuals, and handling general inquiries efficiently.
- Scheduling appointments for residents to see medical professionals, therapists, or other service providers as needed.
- Registering and monitoring visitors, ensuring security and safety protocols are followed.
- Providing information and assistance to residents and their families, addressing queries and concerns, and connecting them with staff members when necessary.
- Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail, and deliveries.
Key Requirements:
- Ability to manage rostering and team member allocations.
- Experience using employee scheduling software such as Humanforce or Time Target.
- Adaptable, passionate, and willingness to learn.
- Collaborative and skilled at teamwork.
- Friendly and effective communication abilities.
Compensation: Estimated $65,000 - $75,000 per annum, depending on experience and qualifications.
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