Customer Service Ambassador

4 weeks ago


Templestowe Lower, Victoria, Australia Arcare Aged Care Full time

About Arcare Aged Care

We are committed to providing high-quality care and services that enhance the lives of our residents.

Our Customer Service Ambassador will play a vital role in creating a welcoming environment for residents, families, and visitors. Key responsibilities include:

  • Greeting and welcoming residents, visitors, and families with a friendly demeanor, creating a positive atmosphere.
  • Managing incoming calls, directing them to appropriate departments or individuals, and handling general inquiries efficiently.
  • Scheduling appointments for residents to see medical professionals, therapists, or other service providers as needed.
  • Registering and monitoring visitors, ensuring security and safety protocols are followed.
  • Providing information and assistance to residents and their families, addressing queries and concerns, and connecting them with staff members when necessary.
  • Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail, and deliveries.

Key Requirements:

  • Ability to manage rostering and team member allocations.
  • Experience using employee scheduling software such as Humanforce or Time Target.
  • Adaptable, passionate, and willingness to learn.
  • Collaborative and skilled at teamwork.
  • Friendly and effective communication abilities.

Compensation: Estimated $65,000 - $75,000 per annum, depending on experience and qualifications.



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