Customer Service Assistant
4 weeks ago
We are seeking a Customer Service Assistant to join our team at Bupa Templestowe, a modern care home located 20km north-west of Melbourne's CBD.
As a Customer Service Assistant, you will be responsible for delivering excellent customer service to our residents and their families. Your primary goal will be to ensure that every interaction is positive, supportive, and empowering.
Key Responsibilities- Maintain legislated workplace health and safety, quality, and hygiene standards
- Complete required documentation and reporting
- Respond to residents' queries and requests
- Laundry duties include loading washers & dryers, sort linen, hang, fold, wrap or iron linen
- Catering / food services duties include assisting with basic food prep, provide meals and snacks, clear dining areas and dishwashing
- Cleaning duties include general cleaning; mopping, vacuuming, and waste collection in the residents' rooms, bathrooms, communal and living areas
- Excellent communication and interpersonal skills
- Cleaning or catering experience preferred but not essential
- Flexible availability for a variety of shifts throughout the week
- You will have an understanding of work health, safety, and hygiene practices and the ability to work unsupervised.
Bupa Templestowe is committed to providing high-quality care and services to our residents. We offer a supportive and collaborative team culture, continual learning and development opportunities, flexible shifts to suit your lifestyle and family commitments, on-the-job training, and great employee discounts and benefits.
Compensation and BenefitsThe estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including:
- A comprehensive training program to help you develop your skills and knowledge
- A supportive and collaborative team environment
- A flexible schedule to suit your needs
- Opportunities for career advancement and professional growth
At Bupa Templestowe, we value diversity and inclusion. We are an equal opportunity employer and welcome applications from people of all backgrounds and experiences.
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