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Senior ServiceNow Consultant Lead

1 month ago

Canberra, ACT, Australia Fujitsu Full time
About the Role

This senior-level position is responsible for leading client engagements and delivering ServiceNow solutions that align with business requirements in a Canberra-based role. With opportunities to work across multiple locations in Australia, this leadership opportunity calls for experienced professionals who can drive process definition, re-engineering, and gap analysis during workshops with key customer sponsors and stakeholders.

Key Responsibilities
  • Lead client engagements, driving technology design and solutions that align with business requirements.
  • Work independently on engagements, providing holistic services across engagement management, advisory, consulting, and implementation.
  • Develop and maintain strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
  • Produce high-quality customer documentation, including workshop materials, training materials, and solution designs with acute attention to detail.
  • Understand the scope and commercials of customer contracts and manage scope increases during an engagement, keeping the customer and team informed.
  • Engage in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
  • Support customer success managers in defining solutions and scoping, refining client vision into activities and estimates.
  • Identify opportunities and influence clients to adopt Fujitsu services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades.
Requirements and Experience
  • A minimum of 5+ years of ServiceNow development experience with successful delivery of multiple customer engagements.
  • Experience across at least three of the following ServiceNow modules: ITSM, ITOM, CMDB, CSM, or HRSD.
  • Strong leadership and mentoring skills, with experience managing teams and driving collaboration.
  • Proven track record in managing client engagements and building strong customer relationships.
  • High customer satisfaction scores and recognition for individual contributions to customer outcomes.
  • Experience in leading and managing complex client bids and proposal teams.
  • Ability to architect complex and innovative solutions that deliver client value.
Why Choose Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality and promoting diversity, equity, and inclusion. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment where we encourage our people to bring their full selves to work. We offer career growth opportunities, best-in-class rewards, and a commitment to diversity, equity, and inclusion.