Senior ServiceNow Consultant

3 days ago

Canberra, ACT, Australia Fujitsu Full time
About Us

We leverage technology to enhance lives. As a global leader in innovative solutions, we transform organizations and the world around us through our heritage of innovation and expertise.

Our focus is on delivering cutting-edge services that meet customer needs.

About the Role

The Senior Consultant - ServiceNow is responsible for designing and implementing cost-effective solutions using ServiceNow platforms. This role reports to the Service Delivery Manager and involves collaboration with clients to deliver exceptional results.

This position offers flexibility and remote work options, with multiple locations available across Australia.

Main Responsibilities
  • Client Engagement: Participate in workshops and requirement gathering, providing tailored solutions that align with customer requirements.
  • Solution Design: Collaborate in functional and technical design workshops to create solutions based on both standard functionality and custom requirements.
  • Implementation: Oversee and support the implementation of ServiceNow solutions, ensuring best practices and meeting project timelines.
  • Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations.
  • Process Improvement: Contribute to automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
  • Mentoring: Mentor and support junior professionals to uplift their skills and capabilities.
Requirements and Experience
  • Minimum 4+ years of experience in ServiceNow design and development in a client-facing role environment.
  • Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
  • Strong business acumen, problem-solving ability, and excellent communication skills.
  • Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
  • Experience with both Waterfall and Agile methodologies.
  • Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
Qualifications & Certifications
  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.
  • ITIL Foundation Certified.
Bonus Points
  • Additional ServiceNow certifications across the suite.
  • Exposure to or general understanding of ServiceNow licensing.
Why Fujitsu?

We value diversity and strive to create an inclusive environment where individuals can thrive. Our AWEI Gold Employer status and Rainbow Tick certification demonstrate our commitment to promoting equality and inclusion.

  • We prioritize employee well-being and offer flexible work arrangements.
  • We provide opportunities for growth and professional development.
  • We foster a culture of collaboration and respect.
Estimated Salary

$90,000 - $120,000 per annum, depending on experience.

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