Customer Service Specialist for Hardship and Collections

4 weeks ago


Sydney, New South Wales, Australia TR3 Recruitment Full time

Are you a customer service professional looking for a new challenge? We are currently recruiting individuals to join a team working with customers experiencing hardship at one of Australia's largest banks.

The role offers full-time hours, rostered across Monday to Saturday, from 8am to 9pm. You will be part of a passionate and empathetic team that provides significant training, support, and development opportunities.

This is an excellent opportunity for those who want to work in a southern Adelaide location and make a real difference in people's lives. Your compassion, attention to detail, and ability to work under pressure will see you helping customers in highly sensitive situations.

We are looking for someone with:

  • A high level of empathy and a genuine passion for helping others
  • Strong commitment to providing an exemplary customer service experience
  • Contact centre experience or similar phone environment (desirable but not essential)

You will be responsible for delivering an exceptional customer experience to assist in the delivery of solutions to customers experiencing hardship and in sensitive personal situations.

Our client is a leading Australian bank that offers a great support structure, flexible working conditions, and career pathway opportunities. You will be joining an organisation with a strong emphasis on team environment, professional development, and flexibility.

In return, you can expect a salary around $65,000 - $80,000 per annum, depending on your experience, plus additional benefits.

TR3 Recruitment is a boutique firm specialising in tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and clients, while upholding our driving principles of sustainability, mutuality, and trust.


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