Financial Hardship Advisor

3 weeks ago

Sydney, New South Wales, Australia SB Recruitment Full time

At the forefront of the finance industry, a leading player excels in tailored lending solutions for individuals and businesses.

This innovative company partners with prominent automotive and marine brands to offer dynamic credit services. By delivering exceptional customer experiences and financial expertise, they empower professionals to thrive, drive change, and make a lasting impact.

The Benefits:

  • A competitive salary package with bonus structure: $85,000-$110,000 per annum, depending on experience
  • A hybrid arrangement: work 2 days per week onsite and enjoy flexibility
  • Corporate superannuation fund access for secure financial planning
  • Comprehensive Salary Continuance Insurance covering Total Permanent Disability (TPD)
  • Ongoing learning & development initiatives to enhance skills and knowledge
  • Wellness day, diversity program, and fundraising events to support well-being
  • 16 weeks' paid parental leave to nurture family growth
  • Discounted car loans and novated leases for convenience and savings
  • Employee Assistance Program for mental health and personal support
  • A social and friendly work environment that fosters collaboration and innovation

**Job Overview:** Reporting directly to the Hardship Team Leader, you will be responsible for reviewing customers' financial hardship requests, evaluating eligibility for assistance programs or payment adjustments, and guiding them through the hardship process with empathy and understanding.

You will work closely with customers to create individualised repayment plans or other solutions that balance their financial capabilities with the company's policies. Collaboration with collections and customer service departments ensures a smooth approach to managing hardship cases.

**Essential Skills and Qualifications:

  • 2 years of experience in a dedicated hardship role within the financial services sector
  • Empathetic, compassionate, and patient nature, providing support to customers in need
  • Strong written and verbal communication skills for effective customer engagement
  • Strong problem-solving skills and attention to detail to ensure fair and informed decisions
  • Sound judgement to balance customer needs with company policies

We are passionate about making a positive impact in people's lives. This is an excellent opportunity to advance your career in a supportive environment while driving meaningful change.

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