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Debt Collection Specialist

2 months ago

Sydney, New South Wales, Australia Zip Co Full time
Role Overview

We are seeking a skilled Debt Collection Specialist to join our team at Zip Co Limited. In this role, you will be responsible for building relationships with customers, supporting them through the repayment process in what can be challenging circumstances.

About the Role

This is an exciting opportunity for someone who is passionate about customer relationships and has experience in debt collection or a related field. As a Debt Collection Specialist, you will work closely with our Collections Team Leader to manage early arrears portfolios end-to-end, make suitable arrangements with customers as per our credit policy, and monitor financial hardship, variations, bankrupts, and defaults register.

Main Responsibilities
  • Managing early arrears portfolio end to end
  • Making suitable arrangements with customers as per our credit policy
  • Monitoring financial hardship, variations, bankrupts, and defaults register
  • Responding to inbound collections queries
  • Following up on broken payment arrangements and renegotiating new arrangements
  • Providing customers with solutions to their queries
  • Educating delinquent customers to prevent future arrears
  • Processing and managing incoming cheques
Requirements
  • 12 months experience in an office or customer service environment
  • Strong verbal and communication skills
  • The ability to effectively prioritise, manage deadlines and understand new ideas and concepts quickly
  • Outcome focused
  • Highly organised and detail-orientated with focus on time management
  • Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or enquiries, seeking guidance as appropriate
  • Ability to work efficiently and autonomously, we have a great team and work closely together, but each team member owns their tasks from start to finish
  • Strong time management and organisational skills
  • Problem-solving, analytical, decision making and collaborative skills
  • An aptitude for identifying and managing risks
What We Offer
  • KPI bonus available on a monthly basis, in addition to your salary package ($70,000 - $90,000 per annum)
  • 25 days paid leave annually, including birthday leave and quarterly wellbeing days
  • 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
  • Family support policies including miscarriage bereavement leave and domestic violence leave
  • Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
  • 2 days paid volunteering leave per year
  • Fee-free Zip products, and discounts with Zip merchant partners
  • Team social events, epic offices, free breakfast daily, and weekly free lunches
About Us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.