Service Architect, Contact Centre

4 weeks ago

Melbourne, Victoria, Australia Singtel Group Full time

Unlock Your Potential as a Service Architect, Contact Centre

At Singtel Group, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical strategy and ensuring seamless interactions with our customers.

Your Key Responsibilities

  • Design and document converged environments as a high-level Design Authority
  • Provide strategic technical direction to customers, ensuring their needs are met
  • Develop complex business solutions that integrate data, voice, video communications, and systems components
  • Collaborate with Customer Delivery teams to resolve technical issues and provide Level 3 fault resolution

Your Skills and Qualifications

  • Proven experience in a Senior role within pre-sales/Embedded Architect
  • Expertise in maintaining architectural integrity of deployed customer ICT environments
  • Experience in Managed Solutions environments, including large corporate networks
  • Tertiary qualifications in IT or Engineering, with industry certifications from Cisco, Genesys, NICE, and Microsoft advantageous
  • Eligible to obtain a Baseline/NV1 clearance

Why Join Us?

  • Flexible work arrangements, including 3 days in the office and 2 days remote
  • Inclusive paid parental leave and access to resources for parents
  • Extensive online and facilitator-led learning catalogue, including MBA micro-credential opportunities
  • Employee-led volunteer groups and vibrant campus life
  • Easy travel options to our Sydney Campus

We're committed to diversity, inclusion, and belonging. If you require any adjustments or accessibility support during the recruitment process, please email AccessibleRecruitment@optus.com.au.

Learn more about our Diversity, Inclusion & Belonging initiatives at https://www.optus.com.au/about/inclusion-diversity.

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