Service Architect, Contact Centre

4 days ago

Melbourne, Victoria, Australia Singtel Full time

Unlock Your Potential as a Service Architect, Contact Centre

At Singtel, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical strategy and ensuring seamless interactions with our customers.

Your Key Responsibilities

  • Develop and maintain architectural designs for converged environments, ensuring high-level design authority and integrity.
  • Provide strategic technical direction to customers, driving business outcomes and customer satisfaction.
  • Design and deliver complex business solutions that integrate data, voice, video communications, and systems components into effective networks.
  • Collaborate with customer delivery teams to provide high-level operational support, including architectural views and Level 3 fault resolution.

Your Skills and Qualifications

  • Proven experience in a senior role within pre-sales/embedded architecture.
  • Expertise in providing technical advice and maintaining architectural integrity of deployed customer ICT environments.
  • Experience in managed solutions environments, including large corporate networks.
  • Tertiary qualifications in IT or engineering, with industry certifications from Cisco, Genesys, NICE, and Microsoft a plus.
  • Eligibility for Baseline/NV1 clearance.

Why Join Singtel?

  • Enjoy a flexible work arrangement with 3 days in the office and 2 days remote, with flexible hours to suit.
  • Take advantage of inclusive paid parental leave, up to 14 weeks for the primary caregiver.
  • Access resources, webinars, and support via the 'Parents at Work portal.'
  • Own your growth with an extensive online and facilitator-led learning catalogue, including the option to earn an MBA micro-credential via OptusU (University).
  • Connect with colleagues through employee-led volunteer groups, including Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.
  • Enjoy vibrant campus life, with a range of facilities, including restaurants, cafes, gymnasium, GP, and post office.
  • Take advantage of easy travel options to Sydney Campus, including the Optus bus from Sydney CBD and Macquarie University Metro Station.

Ready to see what it's like to work at Singtel? Search #SingtelLife on LinkedIn to go behind the scenes.

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