Service Architect, Contact Centre Specialist

3 days ago

Melbourne, Victoria, Australia Singtel Full time

Ambitious Technical Expertise

At Singtel, we strive to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Singtel account team.

Your Day in the Life

  • Architecture Integrity: Architectural design and documentation of converged environments as a high-level Design Authority
  • Customer Experience: Provide ongoing strategic technical direction to the customer
  • Solution Design & Delivery: Responsibility for the design of complex business solutions that integrate all data, voice, video communications, and systems components into an effective network
  • Technical Support: Assist Customer Delivery teams as required for high-level operational support, including architectural views in support or Level 3 fault resolution

Your Skills to Pay the Bills

  • Prior experience working in a senior role within pre-sales/embedded architect
  • Experience in providing a high level of technical advice and expertise to support, identify, and maintain architectural integrity of a deployed customer ICT environment
  • Experience in a managed solutions environment, including maintaining large corporate networks
  • Tertiary qualifications in the IT or engineering field; industry certifications from Cisco, Genesys, NICE, and Microsoft advantageous
  • Eligible to obtain a baseline/NV1 clearance

Perks We Love at Singtel

  • 3 days in the office, 2 days remote – with flexible hours to suit
  • Inclusive paid parental leave, up to 14 weeks for the primary caregiver
  • All Singtel employees have access to resources, webinars, and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn a MBA micro-credential via SingtelU (University)
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Two easy travel options to the Sydney Campus: Singtel bus from the Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it's really like to work at Singtel? Search #SingtelLife on LinkedIn to go behind the scenes

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