Service Architect, Contact Centre Specialist

Ambitious goal to be Australia's most loved everyday brandAs a Service Architect, Contact Centre at Singtel Group, you will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Optus account team.Your day in the life of a...

Transforming Customer ExperienceAt Optus, we strive to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you will play a crucial role in achieving this goal.Key Responsibilities:Architecture Integrity: Design and document converged environments as a high-level Design Authority.Customer Experience: Provide strategic technical...

Unlock Career Advancement as a Service Architect, Contact CentreSingtel is seeking an experienced IT Solutions Architect to join our team in a key role that will see you provide high-level technical advice and expertise to support the identification and delivery of technical solutions.About the Role:This critical position involves providing strategic...

Unlocking Customer Experience through Technical ExcellenceAt Optus, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical strategy and ensuring seamless interactions between customers and our systems.Your Key Responsibilities:Design and document converged...

Transforming Customer ExperienceAt Optus, we strive to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you will play a crucial role in achieving this goal.Your Key ResponsibilitiesProvide technical advice and expertise to support and maintain architectural integrity in customer accounts and the Optus account team.Design and...

Ambitious GoalAt Singtel Group, we're on a mission to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you'll play a vital role in delivering this vision.You'll provide high-level technical advice and expertise to support our customers and maintain architectural integrity in support of our account teams.Your...

About Belgravia LeisureWe are a leading leisure management company that delivers exceptional experiences to our customers. Our team is passionate about providing outstanding service, and we're looking for a skilled Contact Centre Manager to join us.Estimated Salary: $85,000 - $110,000 per annumJob DescriptionA competitive salary is offered for this...

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate activities ranging from simple to complex plans. This role will provide onsite/on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure...

About the OpportunityWe are seeking a highly motivated Contact Centre Manager to lead our Health Insurance Contact Centre within our Customer Service team. Our Contact Centres serve as a primary point of connection for Bupa Health Insurance customers and potential customers.Our Contact Centre Advisors engage in meaningful interactions via the voice channel,...

Company OverviewAt Optus, we have an ambitious goal to be Australia's most loved everyday brand. Our team is dedicated to providing exceptional service and support to our customers.SalaryThe estimated salary for this role is around $120,000 per annum, depending on location and experience.Job DescriptionWe are seeking a highly skilled Senior Converged...

About the RoleWe're seeking a highly skilled and experienced professional to lead our outsourced contact centre service delivery and tag management providers. As our Contact Centre and Tag Manager, you'll play a pivotal role in ensuring we deliver outstanding customer experience via our offshore contact centre provider, while continuing to evolve and...

Ingenico Group is a global leader in the fintech market, with a rich history of innovation and a diverse community of experts driving the evolution of commerce worldwide.We provide merchants with a comprehensive range of services and solutions that simplify payment processes and enhance the consumer experience, across various sales channels and payment...

Ingenico, a global leader in fintech, seeks a seasoned professional to oversee its contact centre operations. With a strong technical background and leadership skills, this individual will be responsible for ensuring seamless customer interactions.The Contact Centre Manager plays a pivotal role in driving customer satisfaction and loyalty. Key...

About the OpportunityWe are seeking a highly experienced Senior Contact Centre Manager to lead our Health Insurance Contact Centre team in delivering exceptional customer experiences.The successful candidate will be responsible for managing a team of 10-15 direct reports and ensuring that service targets are achieved through developing and training staff,...

Job Description:We are seeking an experienced and motivated Team Leader to join our dynamic Contact Centre team at Belgravia Leisure. As a key member of the management team, you will be responsible for leading and managing a team of 10-15 direct contact centre consultant reports.About the Role:The ideal candidate will have excellent leadership, people...

Job DescriptionWe are seeking a highly skilled Contact Centre Process Designer to join our team at Axiom Technologies. As a key member of our IT Services division, you will be responsible for designing and optimizing workflows for task distribution, ensuring efficient routing of interactions across channels.About the Role:Coordinate activities from simple to...

We are seeking a Customer Service Representative to join our team at the Suburban Rail Loop Authority in Melbourne, VIC.This is an excellent opportunity for passionate and customer-focused individuals who enjoy working in a fast-paced contact centre environment.About the Role:As the primary point of contact for our organisation, you will be responsible for...

Job OverviewWe are seeking an experienced Lead Contact Centre Manager to join our team at Belgravia Leisure. As a key member of our contact centre, you will be responsible for leading a team of consultants and ensuring excellent customer service.About the RoleThis is a challenging and rewarding role that requires strong leadership skills, excellent...

Job DescriptionWe are seeking a highly skilled and experienced Technical Operations Manager to lead our Contact Centre team in Melbourne. As a key member of our team, you will be responsible for ensuring the effective and efficient functioning of our Technical contact centre.In this role, you will oversee daily operations, optimise processes to enhance...

About the RoleWe are seeking an experienced Technical Solutions Architect to join our team in a senior role. The successful candidate will provide high-level technical advice and expertise to support and maintain architectural integrity of deployed customer ICT environments.Key ResponsibilitiesProvide strategic technical direction to customers and ensure...