Customer Service Coordinator

7 days ago


Dandenong, Victoria, Australia Australia Post Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Transport Customer Support Coordinator. This is a critical customer service role based in Dandenong, Victoria, where you will resolve customer bookings and queries across a range of customer service channels, providing exceptional customer service experiences to delight the customer.

Key Responsibilities
  • Customer Service: Respond to and process all enquiries, escalations, and complaints through to a satisfactory resolution, within compliance guidelines.
  • Communication: Communicate with internal and external customers via various channels, ensuring timely and effective resolution of customer enquiries.
  • System Maintenance: Ensure relevant systems are accurately maintained and updated to assist in the timely resolutions of customer enquiries.
  • Service Level Agreements: Maintain and deliver outcomes consistent with the service level agreements aiming for resolution within required timeframe, including first call resolution.
Requirements
  • Customer Service Experience: Demonstrated prior work experience in a customer service focused business.
  • Communication Skills: Excellent written and verbal communication skills.
  • Technical Skills: Ability to navigate multiple systems and equipment, including in-house systems.
  • Problem-Solving: Experience resolving customer enquiries to a high standard with acknowledgement of Transport requirements.
About Us

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life.



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