Customer Service Representative

2 months ago

Dandenong, Victoria, Australia Dental Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dental Corporation. As a key member of our front-line team, you will be the first point of contact for our customers and play a vital role in delivering exceptional customer service.

Key Responsibilities
  • Provide information and instructions to customers to guide them through the medical assessment process
  • Conduct identity and security checks and escalate any identified risks
  • Process payments via EFTPOS
  • Confirm customer documentation is completed to requirements and process forms
  • Enter required data and information into customer management systems and databases
  • Explain the steps throughout the visa medical examination and ensure the customer understands the key elements of the process
Requirements
  • Demonstrated customer focus and a professional, service-orientated and helpful approach
  • Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
  • Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff
  • Sound IT and computer skills
  • The ability to work effectively within a highly structured environment driven by procedure and process
About You

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you have a strong desire to work in a fast-paced environment and are able to communicate effectively with a wide range of customers, we would love to hear from you.

What We Offer
  • No late night or overnight shifts or working public holidays
  • A big, supportive team where your contribution is truly valued
  • Opportunity to build your career with a Global leader in healthcare
  • Significant product and services discounts
  • Permanent roles also attract performance incentives

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